Nurhidayu Rosidi

• Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
• Excelled in handling escalated calls and CRM tickets effectively resolving complex issues while maintaining professionalism.
• Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
• Participated in call testing to validate the functionality and performance of a newly implemented process as part of a broader system migration initiative.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment for SG Courts.

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Inspecting vehicles for any damages that occurred during the previous rentals.
• Cleaning the interior and exterior of our vehicles according to company standards, when required.
• Become proficient in understanding fleet logistics and movement

• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Implemented processes that simplified procedures and reduced average processing time.
• Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.

Here’s a simplified and clearer version of your list:

• Create purchase quotes (PQs) and purchase orders (POs) as requested by project managers using NAV
• Receive goods (GRN) for all POs after delivery orders (DOs) are received
• Follow up with vendors on pending invoices to ensure smooth month-end payments
• Track rental equipment (e.g., containers, pressure gauges) to monitor on/off-hire status and assigned locations
• Update the system when rental equipment is shipped
• Track weekly timesheets to support smooth payroll processing
• Process employee expense claims promptly to avoid payout delays
• Coordinate with vendors to restock pantry items and stationery
• Check with workshop staff if they need to place any orders
• Check and manage emails daily
• Handle access card registration and updates
• Assist the commercial coordinator with monthly job summary reports
• Perform receptionist duties
• Work with vendors to create name cards

• Assessed if sites met client requirements
• Prepared reports on site-related issues
• Ensured site walks were completed on time
• Tracked workers’ attendance and site updates to ensure smooth operations
• Identified and solved problems efficiently
• Maintained a helpful, respectful, and friendly attitude
• Greeted and assisted walk-in customers
• Answered phone calls and handled general enquiries
• Helped with onboarding new staff
• Updated vehicle insurance, road tax, COE, and accident records
• Coordinated with Project Manager for NParks project updates
• Sourced quality plants and obtained the best quotes locally and internationally
• Managed sales enquiries via email, calls, fax, and online
• Created and issued jobsheets and POs using ACCPAC
• Ordered plants and assisted with calculating workers’ monthly salaries
• Tracked return POs and DOs for billing submission to Accounts