Nurhidayati Bte Kamal

Roles

Mentor, OJT Foundational Program (from November 2024)

-Appointed as mentor to support staff enrolled in the OJT Foundational programmed conducted by Nanyang Polytechnic

-Delivered structured on-the-job training alighned with curriculum requirements, reinforcing core pharmaceutical competencies

-Guided staff in applying knowledge to pharmacy operations, supporting their professional development and readiness for advanced roles.

Mentor, Work Study Programme (WSP) (from October 2024)

- Appointed as mentor to a new staff member enrolled in the Part-time Diploma in Pharmaceutical Sciences conducted by Republic Polytechnic

-Provided structured workplace training, academic guidance and professional development support in alignment with programme objectives

-Facilitated integration of theoretical knowledge with practical skills to enhance competency at workplace

Pharmacy Technician Training

-Collaborated with pharmacist to conduct structured training and orientations for new Pharmacy Technicians, ensuring readiness for clinical and operational duties

-Mentored potential Pharmacy Technician in preparation for trainer roles, focusing on skill development , confidence building and training readiness

Pharmacy Inventory Lead

- Led a team of pharmacy technicians in managing medication inventory, ensuring accurate stocks control, timely replenishment, and adherence to regulatory and safety standards,

-Facilitate user training , workflow integration and issue resolution on implementation of new inventory system, Warehouse Management System(WMS)

-Improved inventory accuracy and operational efficiency through system optimisation, proactive team coordination, and process standardisation.

-Strengthened expiry management workflows, minimising wastage and enhancing medication safety

-Stock-take lead in the year 2025

Billing reconciliation

-Performed billing reconciliation to ensure accuracy of medication charges and resolution of discrepancies

-Collaborated with Business Office to address and resolve billing issues related to special-order medications and streamlined workflow for improved efficiency and accuracy

Leadership role

-Maintained approachability and availability to address staff queries, provide advices and promote adherence to best practises

-Reviewed and evaluated work processes regularly, identifying areas for improvement and implementing changes to enhance efficiency and compliance

Operation

-Supervised and supported staff on the ground, providing guidance on procedures and resolving on-the-spot issues

- Performed accurate dispensing of medications in accordance with prescriptions and institutional protocols

- Provided medication counselling ensuring patient understanding and compliance

- Processed prescription orders in the pharmacy system, ensuring accuracy and compliance

-Contributed to the CGH training workgroup to review, improvise and streamline the training framework for PTs, enhancing consistency, relevance and competency development

-Monitored nationwide training opportunities to support continuous learning

- Contributer to CGH Pharmacy Technician (PT) workgroup ; supported efforts to advance the role and recognition of PTs

Key Contributions

- Empowered and encouraged PT to actively participate in the annual Pharmacy Week and take committee roles for Allied Health and Pharmacy Day events, fostering professional development and interdisciplinary collaboration

-Recommended the use of comfortable, supportive footwear for PTs to enhance safety, reduce fatigue and support the physical demands of daily operational duties

Managed pharmacy inventory

- Performed regular inventory checks and reconciliations to maintain accuracy

-Track expiry dates and coordinated orders to prevent shortages and wastage

-Collaborated with other pharmacy sections to manage slow-moving items and optimise inventory usage

Training

- Trained and oriented new staff on pharmacy workflows and procedures

Operation

- Oversee daily floor operations, ensuring smooth workflow and timely medication dispensing

- Performed accurate dispensing of medications in accordance with prescriptions and institutional protocols

- Processed prescription orders in the pharmacy system, ensuring accuracy and compliance

-Resolved billing discrepancies related to medication charges by coordinating with business office and relevant departments

Managed pharmacy automation for nursing home medication packing

-Pioneer batch and led the production team in operating the Automated Tablet Dispensing and Packing System (ATDPS), ensuring accurate, efficient, and timely medication preparation

-Trained staff on the operation and maintenance of ATDPS, ensuring competency and adherence to safety protocols

Operation

-Dealt with prescription queries, improving patient care quality.

-Provided customer service for increased patient's satisfaction.

-Performed accurate dispensing of medications in accordance with prescriptions and institutional protocols

Operation

-Provided good customer service to patients, addressing inquiries and ensuring positive experience within the pharmacy

-Prepared and packed medications for patient discharge , ensuring accuracy and completeness according to prescriptions and discharge instructions

-Processed prescriptions accurately and efficiently to ensure timely medication dispensing