Nur Hidayah Ramli
Summary
Fresh graduate from Temasek Polytechnic and has attained a diploma in Cybersecurity and Digital Forensics. Main goal is to find a new and challenging work as an IT Specialist with progressive growth chances within the service business, where I can use my knowledge, skills, and experience to create new abilities within a growth-oriented firm.
Am also organise and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Sales (Part Time)
Deepduzt (Online Retail Wear)
09.2020 - Current
- Taught to deal with customers (mostly through online).
- Packing, collating and sending out orders.
- Handled exchanged, refunds and defects items.
- Skilled at working independently and in team environment.
- Able to lead.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Desktop Engineer (Intern)
NCS Group
09.2022 - 02.2023
- School ICT support.
- Given many chances to go around different schools and work with different people with different backgrounds.
- Manage devices that are under SSOE2 Project.
- Assisted teachers with daily issues faced by them (during class or even after class)
- Preparation and removal of Exam images on laptop.
- Non-related jobs that done, photo taking during Chinese New Year Concert.
Technical Support Team
Avantus Training Pte Ltd
09.2019 - 02.2020
- Was taught to set up classroom for students attending different courses (example: Adobe, VMWare, Microsoft Office)
- Helped out with troubleshooting of issues from other staffs coming from other department.
- Manage to configure more than 150 physical systems, server and client OS deployment on host and virtually.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Was able to discuss with supervisors upon any issues and provide any solution, if needed.
Food Lab Assistant
SMC Food 21 Pte Ltd, Boon Lay
07.2017 - 12.2017
- Was taught to do food testing, collecting of samples, storing of samples for future reference
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Temasek Polytechnic
Singapore05.2023
Cybersecurity & Forensic
Institute of Technical Education
SingaporeApplied Food Science
Institute of Technical Education
Singapore02.2016
Skills
- Hardware and Software
- Problem Solving
- Technical Knowledge
- Help Desk Support
- Microsoft Office
- System Testing
- Laptop Servicing
- Product and Service Sales
- Facebook and Twitter
- Marketing and Advertising
- Serve Customers
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Desktop Engineer (Intern)
NCS Group
09.2022 - 02.2023
Retail Sales (Part Time)
Deepduzt (Online Retail Wear)
09.2020 - Current
Technical Support Team
Avantus Training Pte Ltd
09.2019 - 02.2020
Food Lab Assistant
SMC Food 21 Pte Ltd, Boon Lay
07.2017 - 12.2017
High School Diploma -
Temasek Polytechnic
Cybersecurity & Forensic
Institute of Technical Education
Applied Food Science
Institute of Technical Education
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