Nur Hidayah Mohd Noor
Summary
Compassionate and dependable caregiver with extensive experience at Homage, enhancing client well-being through personalized care plans and daily living assistance. Proven ability to foster trust and communication, while effectively managing time and multitasking to ensure a safe and supportive environment for clients. Skilled in patient care and problem-solving.
Overview
17
17
years of professional experience
Work History
Freelance Caregiver
Homage
10.2024 - Current
- Assisted clients with daily activities, enhancing quality of life.
- Maintained relationships with clients and families, fostering trust.
- Monitored client health, promptly reporting changes to professionals.
- Implemented personalized care plans, adapting to individual needs.
- Provided companionship, promoting social interaction and reducing isolation.
- Ensured safe living environments by adhering to safety regulations.
- Collaborated with teams to coordinate comprehensive client care.
- Documented client progress accurately for ongoing care assessments.
- Performed light housekeeping duties while respecting personal space.
Clinic Assistant
Singapore Medical Group
03.2024 - 07.2024
- Enhanced workflow efficiency through patient intake and registration support.
- Ensured data integrity by maintaining accurate electronic health records.
- Optimized clinic operations by coordinating appointment schedules.
- Managed correspondence and inquiries while providing administrative support.
- Prepared examination rooms in collaboration with medical staff for patient visits.
- Improved patient experience by educating patients on office procedures and services.
- Reduced waste and shortages with effective inventory management for medical supplies.
- Facilitated operational improvements through participation in team meetings.
- Registered and processed patients at the front desk effectively.
- Updated medical records and documented clinic activities accurately.
- Streamlined front desk tasks, improving appointment scheduling and check-in.
- Processed cash payments and submitted records to accounting accurately.
- Coordinated patient movements from waiting areas to examination rooms efficiently.
- Maintained clinical areas with adequate stock of supplies and equipment.
- Ensured safety through proper disposal of hazardous materials per guidelines.
- Coordinated appointments, verified insurance, and processed referrals promptly.
- Executed quick turnovers of examination rooms at shift start between appointments.
- Scheduled appointments and reached out to reschedule as necessary due to provider availability.
Patient Service Associate
National Health Group Polyclinic
08.2023 - 02.2024
- Greeted patients and ensured accurate check-in to enhance experience.
- Scheduled appointments and managed patient flow to improve efficiency.
- Maintained knowledge of insurance policies to address inquiries effectively.
- Collaborated with providers to coordinate care and streamline communication.
- Processed information using electronic health record systems for data accuracy.
- Educated patients on services offered, enhancing understanding of healthcare options.
- Resolved concerns promptly, fostering a supportive environment for visitors.
- Supported administrative tasks like filing and documentation for improved workflow.
Locum Nurse
Khoo Teck Puat Hospital
11.2022 - 07.2023
- Monitored patient vital signs, documented changes for physician review.
- Collaborated with team to develop individualized care plans.
- Ensured compliance with safety and infection control standards.
- Provided emotional support to patients and families through listening and empathy.
- Executed routine assessments, enhancing patient care quality and response times.
- Participated in staff training sessions, fostering continuous improvement in nursing team.
- Performed accurate documentation of patient assessments, interventions, outcomes in compliance with regulations.
- Improved patient satisfaction ratings by delivering personalized care and implementing measures that reduced hospital-acquired infections.
Dental Assistant
National Health Group Polyclinic
09.2016 - 10.2022
- Assisted dentists during exams and procedures, ensuring patient comfort.
- Managed patient records in electronic health systems, maintaining accuracy and confidentiality.
- Prepared treatment rooms by sterilizing instruments and organizing materials for procedures.
- Educated patients on oral hygiene practices and post-treatment care for better outcomes.
- Collaborated with dental team to enhance clinic efficiency through streamlined workflows.
- Conducted inventory management of supplies, ensuring availability for operations.
- Maintained clean, sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during exams, improving dentist efficiency.
Assistant Nurse
National University Hospital, NUH
05.2010 - 09.2016
- Assisted patients with daily activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes for timely healthcare interventions.
- Maintained accurate patient records using electronic health records.
- Collaborated with nursing staff to create personalized care plans.
- Implemented infection control measures for patient and staff safety.
- Advocated for patient needs by communicating concerns to providers.
- Checked vital signs including temperature and blood pressure.
- Sanitized surfaces, changed linens, and disposed of waste properly.
Assistant Nurse
Brightvision Hospital
12.2008 - 12.2009
- Delivered personal care services including bathing, grooming, dressing, feeding for patient dignity.
- Supported daily living activities to enhance patient comfort and wellbeing.
- Answered call lights; adjusted bed rails and equipment to ensure safety.
- Monitored and recorded vital signs, fluid intake, and output to improve care quality.
- Aided patients with shaving, bathing, and teeth brushing to promote hygiene.
- Implemented safety measures like bed alarms to reduce fall incidents.
- Conducted frequent turns and skin assessments to prevent pressure ulcers.
- Performed regular rounds to monitor physical and mental status during shifts.
Education
Nitec in Nursing - Nursing
ITE College East
Simei04-2007
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
Timeline
Freelance Caregiver
Homage
10.2024 - Current
Clinic Assistant
Singapore Medical Group
03.2024 - 07.2024
Patient Service Associate
National Health Group Polyclinic
08.2023 - 02.2024
Locum Nurse
Khoo Teck Puat Hospital
11.2022 - 07.2023
Dental Assistant
National Health Group Polyclinic
09.2016 - 10.2022
Assistant Nurse
National University Hospital, NUH
05.2010 - 09.2016
Assistant Nurse
Brightvision Hospital
12.2008 - 12.2009
Nitec in Nursing - Nursing
ITE College East
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