Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nur Hidayah Mohd Noor

Summary

Compassionate and dependable caregiver with extensive experience at Homage, enhancing client well-being through personalized care plans and daily living assistance. Proven ability to foster trust and communication, while effectively managing time and multitasking to ensure a safe and supportive environment for clients. Skilled in patient care and problem-solving.

Overview

17
17
years of professional experience

Work History

Freelance Caregiver

Homage
10.2024 - Current
  • Assisted clients with daily activities, enhancing quality of life.
  • Maintained relationships with clients and families, fostering trust.
  • Monitored client health, promptly reporting changes to professionals.
  • Implemented personalized care plans, adapting to individual needs.
  • Provided companionship, promoting social interaction and reducing isolation.
  • Ensured safe living environments by adhering to safety regulations.
  • Collaborated with teams to coordinate comprehensive client care.
  • Documented client progress accurately for ongoing care assessments.
  • Performed light housekeeping duties while respecting personal space.

Clinic Assistant

Singapore Medical Group
03.2024 - 07.2024
  • Enhanced workflow efficiency through patient intake and registration support.
  • Ensured data integrity by maintaining accurate electronic health records.
  • Optimized clinic operations by coordinating appointment schedules.
  • Managed correspondence and inquiries while providing administrative support.
  • Prepared examination rooms in collaboration with medical staff for patient visits.
  • Improved patient experience by educating patients on office procedures and services.
  • Reduced waste and shortages with effective inventory management for medical supplies.
  • Facilitated operational improvements through participation in team meetings.
  • Registered and processed patients at the front desk effectively.
  • Updated medical records and documented clinic activities accurately.
  • Streamlined front desk tasks, improving appointment scheduling and check-in.
  • Processed cash payments and submitted records to accounting accurately.
  • Coordinated patient movements from waiting areas to examination rooms efficiently.
  • Maintained clinical areas with adequate stock of supplies and equipment.
  • Ensured safety through proper disposal of hazardous materials per guidelines.
  • Coordinated appointments, verified insurance, and processed referrals promptly.
  • Executed quick turnovers of examination rooms at shift start between appointments.
  • Scheduled appointments and reached out to reschedule as necessary due to provider availability.

Patient Service Associate

National Health Group Polyclinic
08.2023 - 02.2024
  • Greeted patients and ensured accurate check-in to enhance experience.
  • Scheduled appointments and managed patient flow to improve efficiency.
  • Maintained knowledge of insurance policies to address inquiries effectively.
  • Collaborated with providers to coordinate care and streamline communication.
  • Processed information using electronic health record systems for data accuracy.
  • Educated patients on services offered, enhancing understanding of healthcare options.
  • Resolved concerns promptly, fostering a supportive environment for visitors.
  • Supported administrative tasks like filing and documentation for improved workflow.

Locum Nurse

Khoo Teck Puat Hospital
11.2022 - 07.2023
  • Monitored patient vital signs, documented changes for physician review.
  • Collaborated with team to develop individualized care plans.
  • Ensured compliance with safety and infection control standards.
  • Provided emotional support to patients and families through listening and empathy.
  • Executed routine assessments, enhancing patient care quality and response times.
  • Participated in staff training sessions, fostering continuous improvement in nursing team.
  • Performed accurate documentation of patient assessments, interventions, outcomes in compliance with regulations.
  • Improved patient satisfaction ratings by delivering personalized care and implementing measures that reduced hospital-acquired infections.

Dental Assistant

National Health Group Polyclinic
09.2016 - 10.2022
  • Assisted dentists during exams and procedures, ensuring patient comfort.
  • Managed patient records in electronic health systems, maintaining accuracy and confidentiality.
  • Prepared treatment rooms by sterilizing instruments and organizing materials for procedures.
  • Educated patients on oral hygiene practices and post-treatment care for better outcomes.
  • Collaborated with dental team to enhance clinic efficiency through streamlined workflows.
  • Conducted inventory management of supplies, ensuring availability for operations.
  • Maintained clean, sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during exams, improving dentist efficiency.

Assistant Nurse

National University Hospital, NUH
05.2010 - 09.2016
  • Assisted patients with daily activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes for timely healthcare interventions.
  • Maintained accurate patient records using electronic health records.
  • Collaborated with nursing staff to create personalized care plans.
  • Implemented infection control measures for patient and staff safety.
  • Advocated for patient needs by communicating concerns to providers.
  • Checked vital signs including temperature and blood pressure.
  • Sanitized surfaces, changed linens, and disposed of waste properly.

Assistant Nurse

Brightvision Hospital
12.2008 - 12.2009
  • Delivered personal care services including bathing, grooming, dressing, feeding for patient dignity.
  • Supported daily living activities to enhance patient comfort and wellbeing.
  • Answered call lights; adjusted bed rails and equipment to ensure safety.
  • Monitored and recorded vital signs, fluid intake, and output to improve care quality.
  • Aided patients with shaving, bathing, and teeth brushing to promote hygiene.
  • Implemented safety measures like bed alarms to reduce fall incidents.
  • Conducted frequent turns and skin assessments to prevent pressure ulcers.
  • Performed regular rounds to monitor physical and mental status during shifts.

Education

Nitec in Nursing - Nursing

ITE College East
Simei
04-2007

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance

Timeline

Freelance Caregiver

Homage
10.2024 - Current

Clinic Assistant

Singapore Medical Group
03.2024 - 07.2024

Patient Service Associate

National Health Group Polyclinic
08.2023 - 02.2024

Locum Nurse

Khoo Teck Puat Hospital
11.2022 - 07.2023

Dental Assistant

National Health Group Polyclinic
09.2016 - 10.2022

Assistant Nurse

National University Hospital, NUH
05.2010 - 09.2016

Assistant Nurse

Brightvision Hospital
12.2008 - 12.2009

Nitec in Nursing - Nursing

ITE College East
Nur Hidayah Mohd Noor