Nur Hidayah Binte Zainee
Summary
Highly motivated and dedicated professional with a relentless drive to expand knowledge, enhance skills, and acquire extensive work experience. Possesses a proven ability to thrive under pressure, demonstrating adaptability and resilience in fast-paced environments. A quick learner with a passion for continuous development, eager to embrace new challenges and opportunities for growth. Exceptional interpersonal skills and a natural affinity for working with people, fostering strong relationships and effectively collaborating with diverse teams. Committed to delivering exceptional results and contributing positively to organizational success through continuous improvement and a people-oriented approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Fulltime Pizza Maker
Domino's Pizza
12.2023 - Current
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
- Monitored and maintained clean working areas and cooking surfaces.
- Monitored food temperatures to meet quality and safety standards.
Customer Service Associate
CPF Board
08.2022 - 01.2023
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Freelance Outdoor Facilitator
Outward Bound Singapore
01.2019 - 05.2020
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of clients.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Maintenance & Triage Team
MoBike PTE LTD
04.2019 - 07.2019
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized inventory management, ensuring the availability of necessary parts while reducing overall stock levels to minimize holding costs.
- Fostered a positive working environment by recognizing exceptional performance among team members, promoting collaboration, and encouraging professional development opportunities.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Service Crew
Triple J Food Pte Ltd
08.2017 - 05.2018
- Calculated totals, processed payments and issued receipts.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Kept customers and crew areas organized.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Senior Operations Officer
CERTIS Cisco Security Pte Ltd
07.2012 - 02.2016
- Initiated strategy to drive company growth and increase market share and profitability.
- Mentored junior team members in best practices for operations management, fostering a culture of professional development.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Conducted thorough data analysis to identify opportunities for process improvement, driving continuous improvement efforts.
- Managed cross-functional teams to ensure smooth operations and timely completion of projects.
- Established effective communication channels between departments, fostering collaboration and operational excellence.
- Optimized resource allocation for improved project outcomes and cost savings.
- Oversaw supply chain management activities to optimize inventory levels and reduce lead times.
- Delivered exceptional results under tight deadlines by effectively prioritizing tasks within a fast-paced environment.
Education
Higher NITEC - Integrated Logistic Management
ITE College EAST
Simei, Singapore04.2009
GCE O Levels - 4 Credits -
Hillgrove Secondary School
Singapore, Singapore12.2006
Skills
- Operations Management
- Safe Equipment Operation
- Strong Interpersonal Skills
- People Oriented
- Willing to learn
- Fast Learner
- Able to work under pressure
- Self motivated
Languages
Malay
Advanced (C1)
English
Advanced (C1)
Mandarin
Elementary (A2)
Timeline
Fulltime Pizza Maker
Domino's Pizza
12.2023 - Current
Customer Service Associate
CPF Board
08.2022 - 01.2023
Maintenance & Triage Team
MoBike PTE LTD
04.2019 - 07.2019
Freelance Outdoor Facilitator
Outward Bound Singapore
01.2019 - 05.2020
Service Crew
Triple J Food Pte Ltd
08.2017 - 05.2018
Senior Operations Officer
CERTIS Cisco Security Pte Ltd
07.2012 - 02.2016
Higher NITEC - Integrated Logistic Management
ITE College EAST
GCE O Levels - 4 Credits -
Hillgrove Secondary School
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