NURHIDAYAH BINTE MAT JUNUH
UNEMPLOYED
SINGAPORE
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
I am willing and open to explore in new industry and learn new skills.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Naughty Girl
05.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Executive Operations Assistant
Mes Logistics
10.2022 - 12.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Collaborated cross-functionally with other departments to ensure seamless workflow integration.
- Improved customer satisfaction by handling inquiries, resolving issues, and providing timely responses to requests for information.
- Contributed to successful project completion by coordinating team resources, monitoring progress, and maintaining detailed documentation.
- Eased executive workload through adept triaging of incoming tasks and ensuring timely completion of prioritized items.
- Safeguarded sensitive information with strict adherence to confidentiality policies and proper document handling procedures.
- Supported the execution of strategic initiatives by conducting research, preparing reports, and providing recommendations.
- Assisted in budget management by tracking expenses, processing invoices, and ensuring timely payments to vendors.
- Enhanced executive productivity by managing schedules, coordinating travel arrangements, and organizing meetings.
Warehouse Packer
Amazon Prime
01.2020 - 06.2022
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Created shipping labels to complete daily order processing.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Organized items on racks, shelves and bins to maintain established order.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Loaded merchandise into specific packages suited for product dimensions.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Reviewed orders to verify products met specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Mailroom Assistant
Ivic
01.2019 - 01.2020
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Continuously improved mailroom processes by staying informed on industry best practices and incorporating new ideas into daily operations.
- Addressed customer inquiries or concerns regarding mail-related issues professionally and courteously, resolving problems swiftly.
- Enhanced overall office communication by promptly processing incoming and outgoing mail, facilitating timely information sharing.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Verified proper distribution of incoming mail to correct individuals and departments.
Cargo Hand-Man
Sats Gateway
02.2018 - 11.2018
- Sorting bags from Singpost to the RCs according to their flight tags, carrying bags to x-ray to ensure that the bags are safe to be on plane
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
Delivery Attendant
So Service
07.2017 - 01.2018
- Preparing Delivery Orders
- Picking n Packing order that customer purchased
- Delivering to houses, office and etc.
- Completed detailed delivery logs for accurate record-keeping, improving tracking capabilities.
- Ensured all necessary documentation was completed properly upon package receipt or dropoff.
- Assisted in training new employees on company procedures, policies, and best practices for successful deliveries.
- Supported warehouse operations as needed, including inventory management and order packing.
- Coordinated closely with retail partners to guarantee consistent product availability on store shelves through efficient restocking practices.
- Assisted with loading and unloading merchandise, reducing time spent at each stop.
Admin Assistant, Operation
Chye Thiam Maintenance Pte Ltd
11.2016 - 04.2017
- Preparing weekly Payroll & Overtime
- Transport Allowance, Back Payment, Reimbursement of Medical & Others, Over payment
- Foreign Worker Residential Records
- P-File Management (Workers)
- Stationery Ordering
- Payment Voucher for Vehicle Summon
- Email for Terminated & Resigned of Foreign Worker
Banquet Server
YY Agency Pte Ltd
08.2015 - 12.2016
- Serving guest at Hotel as a waitress, wiping cutleries, pick up food and serve with adequate attitude.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Arranged linens and table settings according to seating plan and event theme.
Education
National Nitec Certificate - Mechatronics Engineering
ITE College West
01.2016 - 01.2018
GCE 'N' Level - undefined
Geylang Methodist School (Secondary)
01.2012 - 12.2015
PSLE Certification - undefined
Zhenghua Primary School
01.2005 - 12.2011
Skills
Microsoft Office
Skills And Capabilities - Computer Knowledge
- Microsoft Office (Word/Power Point/Excel)
- WHM System (3 PL Central)
Nric
S9932896G
Personal Information
- Place of Birth: Singapore
- Ethnicity: Malay
- Date of Birth: 10/13/99
- Nationality: Singaporean
- Marital Status: Single
Timeline
Customer Service Representative
Naughty Girl
05.2023 - 08.2024
Executive Operations Assistant
Mes Logistics
10.2022 - 12.2023
Warehouse Packer
Amazon Prime
01.2020 - 06.2022
Mailroom Assistant
Ivic
01.2019 - 01.2020
Cargo Hand-Man
Sats Gateway
02.2018 - 11.2018
Delivery Attendant
So Service
07.2017 - 01.2018
Admin Assistant, Operation
Chye Thiam Maintenance Pte Ltd
11.2016 - 04.2017
National Nitec Certificate - Mechatronics Engineering
ITE College West
01.2016 - 01.2018
Banquet Server
YY Agency Pte Ltd
08.2015 - 12.2016
GCE 'N' Level - undefined
Geylang Methodist School (Secondary)
01.2012 - 12.2015
PSLE Certification - undefined
Zhenghua Primary School
01.2005 - 12.2011
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