Nur Hidayah Binte Fathullah
Finance Officer
Summary
Experienced in finance, specializing in accounts payable and income audit. Strong work ethic and passion for continuous learning. Dedication to accuracy and attention to detail. Interest in guest relations reflects commitment to providing exceptional hospitality services.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Guest Relations Officer
Ritz Carlton Hotel
09.2024 - 10.2024
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
Finance Executive
Dusit Thani
02.2023 - 05.2024
- Prepared the Daily Revenue Report (DRR) and ensured all revenue transactions were taken up correctly and reconciled.
- Investigate all discrepancies, and make necessary adjustments if any.
- Ensured all complimentary and house-use rooms are submitted with supporting documents, and all voided checks, corrections, or unsettled checks are approved by the Outlet Manager with detailed reasons.
- Reclass all banquet revenues accordingly, as per the Event Order.
- Monitor discount procedures, special programs, and ensure all rebates and payouts are properly approved.
Finance Officer
Yusen Logistics
08.2021 - 10.2022
- Data entry of fixed deposit placement, interest accrual, bank charges, and other related charges into the Oracle and SAP systems.
- Checking of payment vouchers (PV) against supporting documents and the validity of claims.
- Import the trade transaction-related text file into Oracle, and support month-end closing, as well as audit matters.
Finance Trainee
Juicy Folks
08.2020 - 06.2021
- Prepared journals for month-end and year-end processes, with the use of Xero.
- Made payments to suppliers through internet banking, and ensured bank reconciliation was done.
- Learned to do basic GST filing and SOA checks for month-end closing.
Culinary Admin
St Regis Hotel
01.2020 - 05.2020
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Ad hoc work, such as collecting taxi vouchers and documents, or information from chefs that was required from other departments.
Finance Intern
St Regis Hotel
09.2019 - 12.2019
- Prepared and posted financial journal entries using technically relevant software.
- Learned to make payment via cheque and did monthly reconciliation.
- Touched on and learned about cost control, receiving, and purchasing, such as the process flow from placing orders to the receipt of goods.
- Learned about income audits, such as reports and the F&B receipt checking process.
Education
No Degree - Business
Temasek Polytechnic
Singapore 04.2001 -
Skills
Guest communication
Team member development
Data entry proficiency
Basic accounting
Local attractions
Teamwork
Computer skills
MS office
Excellent communication
Timeline
Guest Relations Officer
Ritz Carlton Hotel
09.2024 - 10.2024
Finance Executive
Dusit Thani
02.2023 - 05.2024
Finance Officer
Yusen Logistics
08.2021 - 10.2022
Finance Trainee
Juicy Folks
08.2020 - 06.2021
Culinary Admin
St Regis Hotel
01.2020 - 05.2020
Finance Intern
St Regis Hotel
09.2019 - 12.2019
No Degree - Business
Temasek Polytechnic
04.2001 -
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