Nurhidayah

• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Coordinated with stock team to expedite restocking of high-demand items.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
• Monitored sales trends to advise on restocking, ensuring popular items were always available.
• Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Managed inventory to prevent stock shortages, ordering new items as necessary.
• Assisted in setting up promotional displays to attract customer attention and boost sales.
• Developed rapport with regular customers, fostering welcoming store atmosphere.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Supported store management in planning and executing seasonal promotions and sales events.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Handles stocks and inventory, adjusting inventory and pos system before and after receiving products from different merchants

• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Sterilized rooms and prepped equipment and instruments for Number procedures daily.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Explained treatment procedures and instructed patients on home care guidelines.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Prepared treatment areas for patient care, ensuring sterile and organized environment.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Supported dental procedures, ensuring efficient operation and patient satisfaction.
• Prepared and sterilized instruments and materials for use by dentists.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.

(PART TIME Maternity Replacement)

• Collaborated with accounting department to facilitate timely billing and collection processes, improving cash flow management.
• Ensured compliance with company policies as well as state and federal regulations throughout all account management activities.
• Supported senior account representatives with research and analysis of client data for informed decisionmaking.
• Assisted in the preparation of financial statements for accurate reporting and decision-making purposes.
• Developed strong relationships with clients through regular communication and exceptional service.
• Contributed to team success by collaborating with colleagues on account management tasks.
• Maintained detailed records of client transactions, ensuring accuracy and timely reconciliation.
• Proactively identified potential issues within accounts, taking appropriate steps towards resolution before escalation was necessary.
• Streamlined processes for account updates, improving efficiency and reducing errors.
• Organized client files, ensuring confidentiality and easy access for authorized personnel.
• Analyzed accounts for delinquencies and other ongoing issues.
• Maintained accurate records of customer accounts, payments and payment plans.

• Provided exceptional customer service, leading to increased repeat business and positive feedback from travelers.
• Collaborated with various airport departments to ensure seamless coordination of passenger services, ultimately enhancing customer satisfaction rates.
• Trained new Passenger Service Officers on company procedures and best practices, fostering a strong team dynamic and improved performance.
• Collaborated with airline staff to maintain flight schedules and minimize delays for passengers.
• Provided support during emergency situations, demonstrating professionalism and effective crisis management skills.
• Managed check-in processes for efficient boarding and minimized wait times for passengers.
• Coordinated with ground crew to ensure timely aircraft turnaround, maintaining optimal efficiency in operations.
• Enhanced customer satisfaction by addressing passenger concerns and providing prompt resolutions.
• Served as an ambassador for the airline brand when interacting with passengers, upholding company values through excellent customer service.
• Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
• Ensured compliance with aviation regulations regarding passenger rights by staying current on industry developments.
• Handled passport control duties efficiently, ensuring accurate documentation checks for international flights.
• Maintained safety of all passengers during boarding and disembarkation processes, reducing potential risks or incidents.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Escorted handicapped passengers from terminal to aircraft.
• Monitored security and maintained operational protocols.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Educated passengers on safety procedures and provided assistance to disabled passengers
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Tagged baggage and routed to appropriate location for loading and screening.
• Prepared detailed passenger manifests and other reports to meet organizational needs.
• Oversaw ticketing, gate and ramp services.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained staff on operating procedures and company services.
• Mentor to new groups of CSA' s . Teaching and guiding mentees on excess baggage calculations, handling documents for pets and mobility devices.
• Liaising with Traffic Liaison officer, load control and flight crews
• Manual usage of computer systems using letter codes for flight search, PNR and check ins
• High alertness to detect suspicious passenger, threats
• Successfully passed APD (Airport Police Division) test at check in counter with SILKAIR/SQ
• Attended Refresher course on Airport threats and safety of passengers