Nur Haziqah Mohamad Sahri
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Front Desk & Therapist
Pink Parlour
- Service sales work
- Doing brazilian/underarm waxing, Ipl etc for customers
- Daily Housekeeping
- Greeting Customers and assist them
- Calls to confirm their appointments daily and help book future appointments
- After service calls to ensure clients are okay and satisfied with service given .
- Resolve any issues promptly if have any.
Temporary CC Counter Staff
Personelkelly
05.2024 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provided knowledge to assist customers
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Retail Assistant
Sunday Bedding
10.2022 - 03.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Lab assistant
Lenskart Pte Ltd
10.2021 - 10.2022
- Pick and Packing of items
- Warehouse work arranging sorting etc.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Examined products for imperfections and defects.
- Provided feedback to production team regarding product quality.
- Monitored product quality at all stages of production process.
Customer Service and Beautician
Sskin
01.2019 - 10.2021
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with team members for efficient scheduling and coordination of clients'' appointments.
- Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained regular client list and successfully handled walk-in customers.
Waxing /IPL Therapist
Pink Parlour
01.2015 - 01.2019
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Events Management
ITE College Central
Ang Mo Kio2016
Nitec in Beauty Management
ITE College East
2012
Skills
- Buying / Purchasing Communicative skills
- Negotiation/ Persuasion Customer Service
- Telephone
- Support
- Product and Service
- Promotion Cashiering
- Beauty Treatments Interpersonal skills
- Building rapport
- Problem-solving abilities
- Complaint resolution
Timeline
Temporary CC Counter Staff
Personelkelly
05.2024 - Current
Retail Assistant
Sunday Bedding
10.2022 - 03.2024
Lab assistant
Lenskart Pte Ltd
10.2021 - 10.2022
Customer Service and Beautician
Sskin
01.2019 - 10.2021
Waxing /IPL Therapist
Pink Parlour
01.2015 - 01.2019
Front Desk & Therapist
Pink Parlour
Events Management
ITE College Central
Nitec in Beauty Management
ITE College East
Similar Profiles
WONG WAN XINWONG WAN XIN
Intern at Pink ParlourIntern at Pink Parlour
Mayette Erika EspallardoMayette Erika Espallardo
Appointment Setter at Pink Parlour SingaporeAppointment Setter at Pink Parlour Singapore
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md