Nurhayati (Natasha) Ramlee
Customer Service
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Food and Beverage Manager
RamBurger Private Limited
11.2020 - 05.2024
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Welcome Desk Sorts Leader
Decathlon Private Limited
08.2018 - 10.2020
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Guest Relations Executive
The FullertonBay Hotel
01.2012 - 08.2018
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
- Organized special events and activities for VIP guests, creating memorable experiences.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Education
4 N Level Passes - Geography
Yio Chu Kang Secondary School
Ang Mo Kio New Town, Singapore 04.2001 -
PSLE Passes - English, Math And Malay Language
Li Hua Primary School
Ang Mo Kio 04.2001 -
Skills
- Food and Beverage Operations
- Service Delivery Management
- Operations Oversight
- Hygiene Regulations
- Ordering Supplies
Rock Climbing, Canoeing and Cyling
I don’t regret learning about canoeing despite the aches in my arms and thighs, I learnt so much exceeded my own expectations by travelling a significant amount of distance on water everytime I went down for a paddle.
Cycling with the family by day but I do night ridings as well with my bikers member. It consist like 6of us in total and usually we cycle from North to Central from 11pm all the way to 3am in the morning.
I love what i do and feel more focus and compose when i do it. I love challenges and do my best to oversee and push myself to endurance.
Timeline
Food and Beverage Manager
RamBurger Private Limited
11.2020 - 05.2024
Welcome Desk Sorts Leader
Decathlon Private Limited
08.2018 - 10.2020
Guest Relations Executive
The FullertonBay Hotel
01.2012 - 08.2018
4 N Level Passes - Geography
Yio Chu Kang Secondary School
04.2001 -
PSLE Passes - English, Math And Malay Language
Li Hua Primary School
04.2001 -
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