Nurhayati Yusoff

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Implemented staff training programs to elevate service standards and knowledge.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversaw daily operations to maintain store cleanliness and organization.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
• Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
• Oversaw food preparation and monitored safety protocols.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Oversaw daily operations to maintain store cleanliness and organization.

Managing store operation

Clearing of foods &drinks

Setting up new table turnover for next guest

Allocated task given

Monthly Stock take

Handling gues feedback/complains

Cashiering duties