NURHAYATI SULAIHA SAHABUDIN
Summary
Results-oriented Retail Sales for more then 10 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Supervisor
SocietyA
12.2019 - 04.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Worked well with operations,Finance,HR,Buyer and Ecommerce team.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Senior Associate
Wingtai Clothing
10.2009 - 12.2019
- Tagged and prepared new merchandise for retail sales.
- Worked as a Team member to provide the highest level of service to customers.
- Maintain merchandising standards on daily basis.
- Assist store manager with daily and weekly sales reports.
- Shop key holder for opening and closing
Retail Sales Associate
Promod
01.2007 - 02.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Service Crew
Obrien's
01.2006 - 12.2006
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
Service Crew
KFC
04.2003 - 06.2003
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
No Degree - Nitec in Office Skills
Institute of Technical Education Singapore
Singapore, Null, Singapore01.2005
GCE N Level - Secondary Education
Unity Secondary School
Singapore01.2004
Skills
- Sales team assistance
- Sales Training
- Sales Reporting
- Staff Management
- Operations
- Staff Scheduling
- Inventory
- Relationship Building
- Handling Complaints
- Adaptable to Changing Demands
- Retail Operations
- Visual Merchandising
Certification
WSQ-sell Products & Services
WSQ-Perform Point of sales Operations
Visual Merchandising
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Sales Supervisor
SocietyA
12.2019 - 04.2024
Senior Associate
Wingtai Clothing
10.2009 - 12.2019
Retail Sales Associate
Promod
01.2007 - 02.2009
Service Crew
Obrien's
01.2006 - 12.2006
Service Crew
KFC
04.2003 - 06.2003
No Degree - Nitec in Office Skills
Institute of Technical Education Singapore
GCE N Level - Secondary Education
Unity Secondary School
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