Nurhayati Abdul Malek
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
NETS
Singapore
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Inbound call daily only.
Account Specialist
Tdcx(SG) Pte Ltd
01.2022 - 07.2023
- Making phone cold call / scheduled calls to respective client's day to day
- Providing the services to advertisers to guide them through of what solution is best for their businesses to grow
- Walkthrough together with the client on step by step to achieve their objective goals
- Do a follow up calls to ensure that client is satisfied with the results of the recommendations
- Executed strategies to develop and expand sales of services to existing customers
- Assisted internal and external customers with questions and concerns within assigned accounts
Client Services
UBS Singapore
11.2020 - 12.2021
- Assist client services supervisor to manage the day to day client floor operation
- Need to be culturally sensitive, perform work ethically and integrity
- Follow policies and procedures in order to complete task efficiently
- Ensure greeting upon receiving of clients and show to the destined meeting room
- Updated in the booking system and call the user to inform the arrival of the clients
- Beverages order are taken and served to the client
Patient Service Associate
National University Hospital
01.2019 - 10.2020
- Demonstrated strong organizational skills by scheduling appointments, managing medical records and verifying insurance coverage
- Supported other members of the healthcare team by performing duties such as transcribing physician orders or obtaining lab results
- Provided excellent customer service to patients, families and staff while maintaining a professional demeanor
Sales Administration
Endress+Hauser Sea Pte Ltd
10.2010 - 04.2013
- Prepare quotation/tender submission using Microsoft Excel
- Prepare quotation/tender submission using SAP R3 program
- Liaising with product centers in Europe, India and USA for order placement
- Prepare monthly sales report/ Maintaining ISO procedures for department
- Perform filing, data management, drafting and editing short office memos
- Assist with all other office administrative duties/ Supporting marketing department for promotional activities
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Education
Certificate - Business Administration
PSB Academy
01.2013
Certificate - Effective Communication Nitec In Service
ITE
01.2011
N Level -
Zhenghua Secondary School
12.2009
Skills
- Attention to detail
- Communication
- Customer Service
- Public relation
- Time management
- Self motivated
- MS Office
Personal Information
- Date of Birth: 06/19/93
- Gender: Female
- Nationality: Singaporean
Timeline
Customer Service Officer
NETS
04.2024 - Current
Account Specialist
Tdcx(SG) Pte Ltd
01.2022 - 07.2023
Client Services
UBS Singapore
11.2020 - 12.2021
Patient Service Associate
National University Hospital
01.2019 - 10.2020
Sales Administration
Endress+Hauser Sea Pte Ltd
10.2010 - 04.2013
Certificate - Business Administration
PSB Academy
Certificate - Effective Communication Nitec In Service
ITE
N Level -
Zhenghua Secondary School