Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nur Hasyimah Binte Azhar

Nur Hasyimah Binte Azhar

Loan Officer

Summary

Developed strong interpersonal and communication skills in supportive and client-focused environment. Skilled in active listening and providing empathetic guidance to individuals. Looking to transition into new field where these transferable skills can be effectively applied.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

19
19
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Loan Officer

BST Credit Pte Ltd
06.2022 - Current
  • Assessed loan portfolios for compliance with underwriting policies.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Explained very technical financial information to applicants in easy to understand language.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Conducted regular training sessions for new loan officers, enhancing team competence and service quality.
  • Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence, according to MinLaw regulation under Registry of Moneylending Act.
  • Conducted comprehensive risk assessments for loan portfolios, resulting in balanced risk management.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Monthly sales target of SGD1 million

Full Time Shift Supervisor

Starbucks Coffee Singapore
01.2018 - 06.2022
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Other admin duties, replying of emails & calls from customers.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Full Time Barista Cum Coffee Master/ Barista Trainer

Starbucks Coffee Singapore
01.2016 - 01.2018
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated virtual, in-person and blended learning sessions.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Bowling Centre Executive Officer

Family Leisure Pte Ltd.
01.2014 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Safeguarded funds, equipment and facilities.
  • Achieved forecasting accuracy to allow for better planning and reporting.
  • Created detailed progress reports, monitoring key performance indicators to inform decision-making processes.
  • Oversaw daily operations, providing guidance and support to staff members as needed.

Part Service Crew

McDonald's
01.2006 - 01.2008
  • Serving customer at POS.
  • Housekeeping to maintain restaurant cleanliness.
  • Reason to leave: Family related issues.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Education

Nitec - Medical Manufacturing (Precision Engineering)

ITE College Central (AMK)
Singapore
01.2012 - 01.2013

GCE N (T) Level - Cambridge GCE Paper

Jamiyah Business School
Singapore
01.2010 - 01.2011

Skills

  • Workplace Literacy (Writing) – L6

  • Workplace Literacy (Reading) – L6

  • Workplace Literacy (Writing) – L5

  • Workplace Literacy (Reading) – L5

  • Workplace Numeracy – L5

  • Microsoft Word

  • Microsoft office

  • WSQ Certified in Para-counseling

Timeline

Loan Officer

BST Credit Pte Ltd
06.2022 - Current

Full Time Shift Supervisor

Starbucks Coffee Singapore
01.2018 - 06.2022

Full Time Barista Cum Coffee Master/ Barista Trainer

Starbucks Coffee Singapore
01.2016 - 01.2018

Bowling Centre Executive Officer

Family Leisure Pte Ltd.
01.2014 - 01.2016

Nitec - Medical Manufacturing (Precision Engineering)

ITE College Central (AMK)
01.2012 - 01.2013

GCE N (T) Level - Cambridge GCE Paper

Jamiyah Business School
01.2010 - 01.2011

Part Service Crew

McDonald's
01.2006 - 01.2008

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Nur Hasyimah Binte AzharLoan Officer