Nur Hassanah Mahmood
Summary
Adept Customer Service Manager with a proven track record at Melaleuca SEA (S) PTE LTD, where I enhanced team efficiency and customer satisfaction. Skilled in Microsoft applications and adept at problem-solving, I successfully managed staff training, streamlined inventory processes, and improved transaction accuracy, significantly reducing customer complaints.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Melaleuca SEA (S) PTE LTD
07.2007 - Current
- Planning shift for staffs and their lunch break
- Train staff on customer service and products knowledge
- Follow-up on customer complains, discrepancies on transactions
- Count daily cash sales
- Doing cashiring
- Oversee inventory staffs. Check on next shipment date.
- Assist in doing product ordering and replenishment
Education
Diploma - Business Admin ( Supply Chain)
PSB Academy
11.2018
Skills
- Problem solving for any Customer Service issues
- Team work
- Microsoft skills
Accomplishments
- Received President Award twice during Employee Recognition Night. This is for employee that is the best of the best for the year.
- Was given spot bonus for the suggestion on the customer service team to assisy in Home Delivery packing during lockdown as the warehouse personnel could not handle the high spike.
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Customer Service Manager
Melaleuca SEA (S) PTE LTD
07.2007 - Current
Diploma - Business Admin ( Supply Chain)
PSB Academy
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