Nurhaslinda Bte Mohd Hasnul
Summary
6 Years experience of working with customers face to face and over the telephone, providing guidance to them. Ensuring that I provide the best service I can to customers as this is how I want to be treated. Currently seeking for opportunities to express my personal interest in the fitness industry while also applying skills that I had.
Overview
7
7
years of professional experience
Work History
Gym Associate
Energyone Gym
SAFRA Punggol / Tampines
01.2024 - Current
- Greeted Gym members. Ensuring a smooth and welcoming experience for gym users.
- Handle new membership Sign Ups, renewals, personal training enquiry, per entry use etc. to members.
- Issued locker key and towels to every gym member.
- Ensure that every gym member check-in and check-out (Return Towel & Key).
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Answering inquiries: Addressing client questions about gym policies, equipment, or programs.
- Send emails regarding the current pricing and promotion for new enquiry members. Do a follow up call.
- Do phone calls for renewals for existing members.
- Monitor and observe gym activities to ensure safety and compliance with gym rules.
- Assisting with any incidents or accidents that may occur in the gym.
- Ensuring the gym is clean and well-maintained.
- Ensuring notice, standee and promotion poster that is being put up is updated.
Part Time Manager (PTSE)
Golden Village Multiplex Pte Ltd
Tampines
07.2022 - Current
- Able to operate all workstations (Digital Box office, F&B, Floor and projection room)
- Handling customer service recovery, group bookings etc.
- Ensuring location is kept in functional and presentable state at all times.
- Ensuring the security of the premises and facilities.
- Making sure staff are aware and adopting proper operating procedures.
- Conducting training and coaching of Cinema Service Crew.
- Assisting in preparation of staff roster.
- Assisting in liaising with vendors, supplier and contractors.
- Replying to Emails accordingly.
- Perform office paperwork.
- Cash management for opening and closing of location.
- Handle stock order, stock receive and stocktake.
- Onboarded new employees with training and new hire documentation.
Cinema Service Crew
Golden Village Multiplex Pte Ltd
Tampines
06.2019 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Floor duties (Clear Hall & Hall opening)
Temporary Quality Control Checker
Meiban Mold Manufacture Pte Ltd
Ang Mo Kio
09.2021 - 12.2021
- Conducted thorough inspections of raw materials, ensuring compliance with industry standards and specifications.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Stock Clerk
Mapletree Investments
Changi
01.2019 - 04.2019
- Streamlined inventory management by implementing effective organization and labeling systems.
- Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
Retail Sales Assistant
Popular Bookstore
Simei
11.2017 - 02.2018
- Improved store appearance with effective merchandising and creative displays.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Higher-Nitec - Broadcast Media &Technology
ITE College Central
Ang Mo Kio04.2021
N-Levels & O-Levels -
East Spring Secondary School
Tampines East12.2018
PSLE -
White Sands Primary School
Pasir Ris12.2013
Skills
- Active listening
- Adaptability and flexibility
- Communication
- Front desk communications
- Problem-solving
- Patience
- Teamwork
- Administrative tasks
- Multitasking Abilities
Timeline
Gym Associate
Energyone Gym
01.2024 - Current
Part Time Manager (PTSE)
Golden Village Multiplex Pte Ltd
07.2022 - Current
Temporary Quality Control Checker
Meiban Mold Manufacture Pte Ltd
09.2021 - 12.2021
Cinema Service Crew
Golden Village Multiplex Pte Ltd
06.2019 - 06.2022
Stock Clerk
Mapletree Investments
01.2019 - 04.2019
Retail Sales Assistant
Popular Bookstore
11.2017 - 02.2018
Higher-Nitec - Broadcast Media &Technology
ITE College Central
N-Levels & O-Levels -
East Spring Secondary School
PSLE -
White Sands Primary School