NUR HARFINA ARDHEA BINTE HAMRI
Singapore
Summary
Customer service professional with comprehensive experience improving customer satisfaction and streamlining operations. Known for collaborative team efforts and adapting to dynamic environments. Skilled in conflict resolution and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Associate
Vans
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Senior Resident Care Associate
Ren Ci Nursing Home
01.2020 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Patient Service Associate
Khoo Teck Puat Hospital
01.2018 - 12.2019
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
Production Operator
Seagate
01.2017 - 12.2017
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA procedures.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Retail Associate
Outlet 360
01.2015 - 12.2016
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Part Time Sales Assistant
Nike
01.2014 - 12.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
GCE 'N Level -
Admiralty Secondary School
12-2014
PSLE -
Greenwood Primary School
12-2010
Skills
- Teamwork
- Communication Skills
- Time Management
- Customer Service
- Presentation Skills
- Multitasking
- Leadership
- Problem-solving
- Microsoft Word
- Telephone Etiquette
Personal Information
Nationality: Singaporean
Timeline
Senior Customer Service Associate
Vans
01.2022 - Current
Senior Resident Care Associate
Ren Ci Nursing Home
01.2020 - 12.2021
Patient Service Associate
Khoo Teck Puat Hospital
01.2018 - 12.2019
Production Operator
Seagate
01.2017 - 12.2017
Retail Associate
Outlet 360
01.2015 - 12.2016
Part Time Sales Assistant
Nike
01.2014 - 12.2014
GCE 'N Level -
Admiralty Secondary School
PSLE -
Greenwood Primary School
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