Summary
Overview
Work History
Education
Skills
Languages
Expected salary
Timeline
Receptionist
Nurhannisha Kamarudin

Nurhannisha Kamarudin

+6580251585

Summary

Front desk Excutive-

Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking with leadership skills in hospitality management. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Admin Assistant- Detail-oriented administrative assistant with experience in customer service, data entry and office management.A strong team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Healthcare Assistant- Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.

Overview

11
11
years of professional experience

Work History

Front Desk Executive

Hotel 81
01.2022 - 01.2024
  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Healthcare Assistant

Thomson Medical
01.2017 - 11.2021
  • Assisting with daily living activities such as eating, showering and using the toilet
  • Utilising equipment to move patients when necessary
  • Helping tidy the patient’s home or room
  • Taking the patient’s vital signs such as blood pressure and temperature
  • Talking to patients and reassuring them
  • Attending meetings with other healthcare professionals
  • Assisting nurses and other staff when needed
  • Adhering to professional standards
  • Delivering reports to Case Managers and reviewing any important changes in the patient’s condition

Admin Assistant

Bone Marrow Donor
01.2013 - 12.2016


  • Update and maintain patients’ health records
  • Assist patients with initial paperwork
  • Schedule and coordinate appointments
  • Process insurance claims in compliance with law requirements
  • Use medical software to support all transactions
  • Manage receivable and payable accounts and maintain financial records
  • Answer patients’ queries and ensure quality customer service
  • Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
  • Ensure compliance with procedure

Education

Nil - N’levels

Yuying Secondary School
47 Hougang Ave 1
11.2009

PSLE

Zhonghua Primary School
Serangoon
12.2005

Skills

  • Analysis
  • Professionalism
  • Problem-solving
  • Multitasking
  • Telephone Skills
  • Ability to prioritise work effectively and juggle multiple tasks at once

Ability to handle difficult Clients/Customers

Languages

Malay
Upper intermediate (B2)
English
Intermediate (B1)

Expected salary

$2,800-$3,000

Timeline

Front Desk Executive

Hotel 81
01.2022 - 01.2024

Healthcare Assistant

Thomson Medical
01.2017 - 11.2021

Admin Assistant

Bone Marrow Donor
01.2013 - 12.2016

Nil - N’levels

Yuying Secondary School

PSLE

Zhonghua Primary School

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Nurhannisha Kamarudin