Nur Hammadah Binte Sulaiman
Summary
Experienced in planning, administrative, logistical and operations. Gained experience in the event industry from a different perspective. Hospitality always begins from the heart and will be felt by heart. Always open to improving myself by gaining new experiences and knowledge.
Overview
12
12
years of professional experience
Work History
Community Executive
The Great Room
03.2023 - Current
- Ensured every new member's smooth integration into the community and an environment that is aesthetically pleasing and well-maintained in our co-working space
- Set-up of meeting room logistics, and ensured that pantry and printing resources are topped up for our members in the community.
- Fostered relationship, through casual chats with members in our community build rapport, and gather feedbacks which are key to continuous improvement.
- Addressed enquiries promptly. Analyzed feedback as a team take action based on members input, that ensured our services evolve to meet their needs
- Maintained a welcoming and vibrant co-working space by ensuring facilities in the centre are in working condition and rectified issues to the right departments/contractors.
- Assisted events team execute community events from seminars, social gatherings, to professional development activities. Worked across departments.
- Built positive relationships with members which enables communicating renewal talks. Allowing us to increase our profit up to 50% more each time.
- Assisted in doing at least 2 sales tour for scheduled enquires as well as walk in enquiries and phone enquires in a day.
- Achieved 100% occupancy rate on the 1st year into the role.
- Managed to achieve positive member satisfaction from 35% to 75% in within the 1st 8months in the role
Senior Guest Service Executive
Far East Hospitality Management (S) Pte Ltd
04.2022 - 06.2023
- Paved into the hospitality industry with a leadership roles in the front office team
- Took on projects to ensure we are ready to welcome guests so that they have a good time staying with us.
- Conceptualize ideas for guest engagement with the team
- Did on-the-job training for new hirers as well as checking their paper work if before they submit it to DM
- Assisted guests with queries or issues that my team is not able to handle.
- Kept myself and the team updated on the new attractions on the island and in Singapore.
- Did scheduling for casual team members to ensure enough manpower on site during peak season/days.
Recreation Executive
Far East Hospitality Management (S) Pte Ltd
10.2019 - 04.2022
- Planned activities for guest engagement. Made their stay enjoyable and filled with local activities to do and explore
- Assisted guest getting around sentosa by buggy as well as engaged guests who are waiting to check in.
- Assisted family to be busy and ease the parents check in by giving out balloon sculptures to help the kids be occupied and happy instead of feeling bored.
- During the pandemic, I stepped into the front office and assisted them with operations. I am able to use 'OPERA' system to create reservation, edit guest profile, check guest in, and out.
- Had the opportunity to help out the housekeeping department in deep cleaning rooms ensuring rooms are properly maintained and are really very clean. Assisted in inspecting rooms to ensure the cleaning standard.
Pyro Technician
Explomo Technical Services Pte Ltd
07.2016 - 10.2019
- Administrative work; performed stock check and monitor stock inventory
- Applied import and export permits for consignment, as well as liaised with suppliers from overseas
- Applied permits to the relevant authorities for shows
- Liaised with clients regarding the venue as well as documentation needed to be sent to the authorities
- Did operations on site such as set up and dismantling of items for show.
- Ensured smooth operations during show day by liaising with the clients on firing time for the event
- Specialized in High level, mid level, low level, indoor/outdoor pyrotechnics and special effects choreography, set up and coordination.
Part Time Sales Assistance
SWAROVSKI
08.2015 - 07.2016
- Assist customers with service enquiries
- Perform cashiering and stock check
- Daily cleaning of display cases.
Freelance Pyro Assistant
Explomo Technical Services Pte Ltd
08.2015 - 04.2016
- Set up of: High level firework, Mid level fireworks and Low Level Indoor Outdoor pyrotechnics and special effects
Adventure Cove Waterpark Aquatic Safety - Intern and part time
Resorts World Sentosa
03.2015 - 04.2016
- Ensure the safety of guests going on rides in the waterpark
- Ensure that guests have a good experience when they are at the park
- Assist guests if they require assistance in the park.
Freelance
Luso Star Singapore Pte Ltd
09.2013 - 08.2015
- High level fireworks
- Midlevel fireworks
- Low Level Indoor Outdoor.
Freelance Instructor
CAMP CHALLENGE Pte Ltd
09.2012 - 08.2015
- Facilitate teams and individuals from various age ranges to complete tasks, bond and forge teamwork
- Belaying support for individuals that goes through high elements
- Facilitate in water and high element activities.
Part Time Sales Assistant
SWAROVSKI
07.2013 - 03.2015
- Assist customers with service enquiries
- Perform cashiering and stock check
- Daily cleaning of display cases
- Sale of item, up selling and cross selling.
Education
Hospitality and Tourism -
Murdoch University
01.2020
High School Diploma, Diploma In Events Management -
Republic Polytechnic
01.2016
Higher Nitec in Business Studies (Events Management) -
ITE College Central
01.2013
GCE O' Levels -
NorthBrooks Secondary School
01.2011
Skills
- Organizational
- Interpersonal
- Sales
- Leadership
- Conflict-Resolution
- Problem Solving
- Collaboration
- Presentation
- Microsoft Office
- Google Drive
Timeline
Community Executive
The Great Room
03.2023 - Current
Senior Guest Service Executive
Far East Hospitality Management (S) Pte Ltd
04.2022 - 06.2023
Recreation Executive
Far East Hospitality Management (S) Pte Ltd
10.2019 - 04.2022
Pyro Technician
Explomo Technical Services Pte Ltd
07.2016 - 10.2019
Part Time Sales Assistance
SWAROVSKI
08.2015 - 07.2016
Freelance Pyro Assistant
Explomo Technical Services Pte Ltd
08.2015 - 04.2016
Adventure Cove Waterpark Aquatic Safety - Intern and part time
Resorts World Sentosa
03.2015 - 04.2016
Freelance
Luso Star Singapore Pte Ltd
09.2013 - 08.2015
Part Time Sales Assistant
SWAROVSKI
07.2013 - 03.2015
Freelance Instructor
CAMP CHALLENGE Pte Ltd
09.2012 - 08.2015
Hospitality and Tourism -
Murdoch University
High School Diploma, Diploma In Events Management -
Republic Polytechnic
Higher Nitec in Business Studies (Events Management) -
ITE College Central
GCE O' Levels -
NorthBrooks Secondary School
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