Microsoft Office
Nur Halim Bin Abdul Rahim
Service Technician
Summary
Experienced pest control professional with 2+ years focused on preventing and eliminating infections for residential and commercial customers. Well-versed in applying chemicals and using fumigants safely. Excellent skills in interpersonal communication, customer service and sales.
Dependable Service Technician adept in client rapport-building and team work. Skilled in all areas of pest control with an aptitude for leadership. Strong track record of reliability and commitment to professional development illustrated over 2 years years of work experience.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Retail Worker
Nike Factory Store
06.2018 - 12.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained clean and organized sales floor, enhancing overall shopping experience for customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
National Service Person
Singapore Civil Defence Force
Singapore
04.2020 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Service Technician
Rentokil Initial
04.2022 - Current
- Improved customer satisfaction by providing thorough pest inspections and recommending effective treatment plans.
- Contributed to team success by sharing knowledge about new industry trends and best practices for pest management techniques.
- Minimized property damage from pests with proactive inspections and targeted treatments for high-risk areas.
- Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.
- Maintained safety standards during all pest control treatments to ensure well-being of clients, pets, and technicians.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in timely manner.
Education
No Degree - School Of Business
Institute of Technical Education
Singapore 01.2017 - 12.2018
Skills
Chemical Handling
Preventative Measures
Integrated Pest Management
Technical aptitude
Rodent Control
Vehicle Maintenance
Data Entry
Pest management techniques
Clean Driving Record
Property Inspection
Team Mentoring
Pest inspections
Accomplishments
- Established several long-term business clients through outstanding service and attention to detail, which resulted in lucrative contracts for Rentokil Initial.
- Identified the best techniques for bed bug removal and mentored newly hired technicians on these methods.
Software
Timeline
Service Technician
Rentokil Initial
04.2022 - Current
National Service Person
Singapore Civil Defence Force
04.2020 - 04.2022
Retail Worker
Nike Factory Store
06.2018 - 12.2024
No Degree - School Of Business
Institute of Technical Education
01.2017 - 12.2018