Nur Halimatussa’diah Binte Mohamed Anuar
Summary
Dynamic sales professional with experience at PVH Singapore Pte Ltd, excelling in customer relationship management and complaint handling. Proven track record of enhancing customer satisfaction and retention through personalized service and effective problem-solving. Adept at thriving in fast-paced environments, consistently achieving sales goals and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Junior Sales Associate
PVH Singapore Pte Ltd
03.2023 - Current
- Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
- Assisted in achieving store sales targets by actively engaging customers on the sales floor and recommending suitable products.
- Established trust with new customers through active listening skills and genuine empathy towards their needs.
- Improved customer retention rates through personalized follow-ups after purchases were made.
- Maintained a well-organized sales environment, enhancing customer experience and facilitating seamless transactions.
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Junior Sales and Merchandiser
Inaani Pte Ltd
04.2021 - 09.2021
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Executed marketing plans to support new product launches and promotions.
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Senior Associate (Part Time)
G2000 Apparel (S) Pte Ltd
09.2015 - 09.2019
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Maintained a well-organised sales environment, enhancing customer experience and facilitating seamless transactions.
- Greeting customers, assisting with product inquiries, and helping them find what they need.
- Suggesting additional products or services to increase sales.
Education
Diploma - Retail Marketing
Diploma in Fashion Marketing And Merchandising
Nanyang Academy Of Fine Arts07.2019
Higher Nitec - Retail Merchandising
Institute of Technical Education
ITE Central, Singapore04.2016
Nitec - Retail
Institute of Technical Education
ITE West , Singapore11.2013
Skills
- Customer complaint handling
- Software proficiency (Microsoft)
- Customer Relationship Management (CRM)
- E-commerce
- Ability to adapt fast-paced environment
Languages
Bahasa Melayu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Junior Sales Associate
PVH Singapore Pte Ltd
03.2023 - Current
Junior Sales and Merchandiser
Inaani Pte Ltd
04.2021 - 09.2021
Senior Associate (Part Time)
G2000 Apparel (S) Pte Ltd
09.2015 - 09.2019
Diploma - Retail Marketing
Diploma in Fashion Marketing And Merchandising
Higher Nitec - Retail Merchandising
Institute of Technical Education
Nitec - Retail
Institute of Technical Education