Nur Hakim Ashraaf Bin Riduan
Summary
Barista - Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Healthcare Assistant - Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Healthcare Assistant
Raffles Medical Group
12.2019 - 02.2022
- Promoted recovery by proactively identifying potential issues or complications related to medication side effects or changes in condition.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Registering patients , Billing patients
Education
Certificate Diploma - Business Communication
PSB Academy
Singapore03.2023
Nitec - Aerospace Machining Technology
ITE Central
Singapore02.2022
N-Level -
Bedok North Secondary School
Singapore11.2017
PSLE -
East View Primary School
Singapore11.2013
Skills
- Exceptional customer service
- POS System Operation
- Workstation Maintenance
- Menu Memorization
- Quality Control
- Cleaning and sanitizing
- Emergency Response
- Patient Care
Timeline
Barista
Starbucks
05.2022 - Current
Healthcare Assistant
Raffles Medical Group
12.2019 - 02.2022
Certificate Diploma - Business Communication
PSB Academy
Nitec - Aerospace Machining Technology
ITE Central
N-Level -
Bedok North Secondary School
PSLE -
East View Primary School
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