Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Referees
ACTIVITY
Timeline
Hi, I’m

Nurhafiza Ahmad

Nurhafiza Ahmad

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analysing data to identify trends and developing strategies to improve efficiency.

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
years of professional experience

Work History

Singapore Tourism Board

Senior Officer
10.2012 - Current

Job overview

  • Collaborated with stakeholders to define project scope, objectives, and deliverables for successful outcomes.
  • Reviewed and analyzed reports, records and directives to obtain data required for department reporting to management.
  • Examined quarterly financials to determine operator's business operating capacity.
  • Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
  • Produced quarterly report each month outlining operator's key business performance and growth.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Created organised filing system to manage department documents.
  • Collected, arranged, and input information into database system.
  • Streamlined office processes by implementing efficient digital filing systems.
  • Maintained accurate records of office expenses, assisting in budget planning and financial management.
  • Provided administrative support to senior managers, enabling them to focus on strategic decision making.
  • Acquired an extra role in addition of the Senior position.
  • Oversaw and managed SMM's portfolio, which included SMM's logistical operations, SDA's roster planning and scheduling, and joint establishment inspections
  • Prepared incident reports and referred cases to enforcement team for appropriate follow-up.
  • Oversaw the STB SG Clean operation team and carried out compliance checks on over 300 F&B outlets within STB precincts during Covid-19.
  • Independently processed the SG clean database and coordinated with other government agencies with certification issuance.
  • Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.
  • Oversaw the Lau Pa Sat's account management and worked closely with its operator to ensure compliance to the operator's agreement.
  • Led Lau Pa Sat's lease tenancy and the revitalisation of the establishment with 3 year extension supported by Waiver of Competition, completing the project on schedule and within budget.
  • Worked with internal and external stakeholders to plan & execute key initiatives including anchoring and/or growing strategic F&B events to augment Singapore’s F&B calendar.
  • Supported 7 Regional Offices on overseas activations to drive affinity of Singapore through foodie tribe.
  • Developed logistical plans for events that STB hosted in collaboration with internal and external parties.

Republic Polytechnic

Management Support Officer
04.2010 - 08.2012

Job overview

  • Supported Manager in planning, coordinating workshops, designed e-DM publicity and provided logistics supports for student wellness programmes.
  • Supported Discipline Team with student interviews and other ad-hoc activation.
  • Processed 250 financial assistance application for needy students and completed recommendation for team's evaluation.
  • Independently coordinated and organised department meetings.
  • Appointed as sub-committee for 2010 Open House and coordinated with other departments for logistics support.

Education

Edinburgh Napier University
Singapore

Bachelor of Arts from Hospitality And Tourism Management
11.2018

University Overview

Temasek Polytechnic
Singapore

Diploma in Intelligent Building Technology
05.2008

University Overview

ITE College East (Tampines)
Singapore

Higher NITEC in Mechanical & Electrical Drafting & Design
05.2005

University Overview

Skills

  • Analytical skills
  • Events management
  • Project management
  • Budget management
  • Interpersonal skills
  • Site inspections
  • Communication skills
  • Problem solving skills
  • Stakeholder management
  • Data management
  • Procurement management
  • Strong team-player

Websites

Accomplishments

Accomplishments
  • Successfully completed the handover of iconic Lau Pa Sat to the authority upon lease completion.
  • Developed division dashboard to monitor key infrastructure stakeholders’ business performances.
  • Completed the review of 120 cartons of physical files in 1 month; ahead of the projected timeline.

Languages

Languages

English and Bahasa Melayu

Referees

Referees

Elaine Pang

Assistant Director

Singapore Tourism Board

Email: elaine_pang@stb.gov.sg



Noorfarahin Ahmad

Vice President

Amalgamated Union of Public Employees

Email: nooraupe@gmail.com

ACTIVITY

ACTIVITY

An active union member in STB Branch Union committee in-charged of publicity and technology. Organised various activities for members, including branch retreat, overseas trip, recruitment drive and talks by inspirational speakers. In addition, as the committee member of the Branch committee, interacted with STB Union members to learn about their job satisfaction in the aftermath of the pandemic and addressed members’ concerns at the branch meeting.

Timeline

Senior Officer
Singapore Tourism Board
10.2012 - Current
Management Support Officer
Republic Polytechnic
04.2010 - 08.2012
Edinburgh Napier University
Bachelor of Arts from Hospitality And Tourism Management
Temasek Polytechnic
Diploma in Intelligent Building Technology
ITE College East (Tampines)
Higher NITEC in Mechanical & Electrical Drafting & Design

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Nurhafiza Ahmad