NUR FIRZANAH ABUBAKAR
SINGAPORE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Senior Community Executive
JUSTCO
04.2019 - Current
- Adding on to the below list, handling more onto the events inquiry
- Assist to coordinate with the cater for any events that requires catering
- Planned with client on their requirements for the event, especially on the layout and seating arrangements
- Assist with the sales viewing should the sales representative is not available at that period of time
- Assisted with the AR Collection Trend (Finance Payment) and follow up closely with clients for the outstanding payment
- Assist to setup the event space for clients (Such as; any AV system required)
- Assist to arrange documents or letters to be sent out to overseas
- Assist to promote facilities to increase revenue
- Submitted utility and maintenance invoices via workday website
- Assist payments for monthly season parking
- Create Purchase Orders and Supplier Invoices in Workday System
- Issuing receipts in Workday
- Updating Petty Cash
- Assisting with centre tour with new clients / potential clients
- Handling couriers
Community Executive
JUSTCO
06.2017 - 04.2019
- Be the first point of contact at the respective centre within JustGroup's portfolio of properties
- Receive walk in client/guest at the centre
- Managing reception duties (e.g handling of phone calls, courier services)
- Handle walk-in tours for guest who came by for a viewing without prior appointment
- Manage members' check-ins and check-outs
- Assist and provide general day to day administrative support
- Purchasing of office and pantry supplies
- In-charge of inventory control
- Maintain the general upkeep of the center in terms of cleanliness
- Ensure centre is operational/functional
- Responsible for ensuring that the facilities of the centre is maintained and in good condition
- Assist in other duties as assigned by Superior
- Setting up the event space according to client's needs
- Provides extension and replacement of staffs and access pass
- Organized internal events; Festive periods (Chinese New Year, Christmas and etc)
- Facilitate and prepare for on-boarding process for new tenants such as welcome packed
- Setup the office suites for the new clients
- Update of internal & external event calendars
- Booking of meeting rooms for clients
- Ad-hoc duties (binding, scanning, photocopying, faxing)
- Update phone directory
- Update P&L tracking sheet
Admin Assistant
United Overseas Bank
10.2014 - 06.2017
- Provide administrative support to human resources functions (record keeping, file maintenance, update intranet)
- Compile statistical information and prepare employee data reports
- Handle processing of new entrants and vendors
- Facilitate and prepare for on-boarding process for new hires such as welcome packed
- Coordinate with internal departments on admin support matter that ensures the equipment of staffs are properly set-up and returned accordingly
- Creates new extension and replacement of staffs and access pass
- Provide staff service and follow-ups on outstanding cases from respective departments
- Provide administrative support for human resource (reservation of meeting rooms, preparation of documents such as memo, IT checklist and some other important documents that are needed for approval.)
- Update and manage client database, process order entry, handling invoices and incoming mail
- Organized Town-hall for Director; handle catering, meeting room reservations, handle team bonding activities during the event
- Liaise with vendors by giving updates on the documents/payment
- Manage the filing, sorting and storage of documents
- Handle incoming phone enquiry and respond to enquiry via email
- Manage security processes such as building pass requested by UOB staff
- Follow up with clients on information updates
Business Analyst
DBS Bank Ltd
05.2014 - 10.2014
- Perform monthly production by updating of new records and removing the old data
- Ensure that the overseas Murex test scripts flow down as expected/planned
- Perform daily updates on Data Dictionary Records
- Provide support on Data Integrity Checks as to ensure that the data was implemented met the criteria
Playguide
Explorer Kids
03.2014 - 06.2014
- Attend to customer's inquiry
- Provide safety check regularly
- Promote membership
- Responsible of the kid's safety
- Kids facing problem - comfort/solve the issue that occur
Education
Diploma - Information Technology
MDIS
Professional Certificate - Information Technology
MDIS
01.2014
GCE 'N' Level -
Punggol Secondary School
12.2012
PSLE -
Chongzheng Primary School
01.2008
Skills
- Microsoft Office Applications
- AS400
- Microsoft SQL
- Filing
- Managing Database Records
- Well-organized
- Meticulous
- Conscientious
- Administrative Support
- Sales Support
- Faxing
- Purchasing Pantry Supplies
- Customer Service Relation
- File Maintenance
- Manage Calendar
- Jforce
- Workday
- Data Entry
- Communication skills
- Executive Support
- Team Collaboration
- Customer-Oriented
- Negotiation Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Vendor Negotiations
- File Organization
- Microsoft Outlook
- Team Player
- Database Entry
- Scheduling and calendar management
- Appointment scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Awarded for Long Service Award
Others
Singaporean
Seeking for Permanent Position
Available after March 2025
Current Salary: $3,130 / $3,240 (with allowances)
Expected Salary: $3,500 & Above
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Community Executive
JUSTCO
04.2019 - Current
Community Executive
JUSTCO
06.2017 - 04.2019
Admin Assistant
United Overseas Bank
10.2014 - 06.2017
Business Analyst
DBS Bank Ltd
05.2014 - 10.2014
Playguide
Explorer Kids
03.2014 - 06.2014
Professional Certificate - Information Technology
MDIS
GCE 'N' Level -
Punggol Secondary School
PSLE -
Chongzheng Primary School
Diploma - Information Technology
MDIS
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