Nurfirdianah Omarudin

• Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
• Coordinated schedules and timelines for events.
• Conferred with event staff at event site to coordinate details.
• Coordinated with participating vendors during event planning.
• Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
• Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
• Managed event logistics and operations.
• Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
• Performed event coordination for larger parties and gatherings.
• Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
• Performed face-to-face meetings to finalize contract for services and event details.
• Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
• Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
• Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Established and maintained strong relationships with colleagues through regular meetings and communication.

• Participated in team-building activities to foster teamwork and collaboration.
• Assisted with onboarding new staff members, providing orientation and support.

Multi tasking duty.

Front house and back of house.

• Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
• Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Established positive relationships with customers and other staff members.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.

• Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
• Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
• Maintained a clean and organized work environment to ensure optimal service delivery.
• Contributed to positive company reputation by delivering exceptional service experiences for customers.