Dynamic Administrative Assistant with a proven track record at Euro Holidays Pte Ltd, excelling in customer service and office administration. Skilled in document organization and scheduling, I fostered positive relationships while maintaining confidentiality. Recognized for enhancing operational efficiency and supporting executive staff with critical tasks, ensuring seamless office functionality.
Hi, I’m
Nur Feldza Hassan
Summary
Overview
17
years of professional experience
Work History
Euro Holidays Pte Ltd
Administrative Assistant
03.2023 - 05.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Cold Storage
Sales Assistant
01.2006 - 07.2006
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Organized in-store promotions to increase awareness of new product lines.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Education
ITE Clementi
from Business E-Commerce
01.2004
University Overview
E-commerce
ITE Clementi
Certificate In Office Skills from Business Administration And Management
12.2000
University Overview
How to use a computer to do basic admin entry
- Continuing education in office skills
- Studying english and mathematics
- How to answer a phone call
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Microsoft Excel
- Administrative support
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Critical thinking
- Documentation and recordkeeping
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Professional and mature
- Filing and data archiving
- Invoice processing
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Administrative Assistant
Euro Holidays Pte Ltd
03.2023 - 05.2023
Sales Assistant
Cold Storage
01.2006 - 07.2006
ITE Clementi
from Business E-Commerce
ITE Clementi
Certificate In Office Skills from Business Administration And Management
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