NUR FAZLINDA BINTE ZULKIFLE
Summary
- No issue in punctuality, attendance and attitude.
- An enthusiastic learner and is willing to learn new things.
- Attentive in class and a soft spoken person.
- Often given leadership roles in school.
- Reliable student with a good discipline.
- Able to adapt to new things.
- Consistently maintain a positive attitude and enjoy helping others.
- Articulate and very effectively working with people of different background.
- Cooperatively work with others to produce and deliver required work.
- Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success.
- Diplomatic and friendly with proven commitment to employee training.
- Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Infant Team Leader
Spring Brainy Kidz Potong Pasir
06.2020 - Current
- Events committee, Lesson Plans, Parents Teacher Conference portfolio, Classroom Deco, Event planner ( Concert, Teachers Day ), Contribute in doing classroom deco, Many more
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
English Main Teacher
Hanis Montessori Kindergarten Kovan
02.2018 - 05.2020
- Teacher's Checklist, Parent's Checklist, DP summary pages, Montessori materials, Lesson Plans
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized extracurricular clubs and activities to foster a sense of community within the school environment.
- Participated in parent teacher conference to discuss developments of students and increase support.
Cashier/Customer Service Cashier
Starhub PTE LTD 4 Tampines Central 5
01.2017 - 06.2017
- Answer customer enquiry
- Ad-hoc admin jobs
- Following SOP, Serve customers with patient and care
- Help on customer in giving best answer
- Build relationship with regular customers
- Scanning every contract with customer
- Filing documents
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Front desk
Amore Fitness Heartland Mall
07.2015 - 09.2015
- Answer customer enquiry
- Check on the studio of cleanness
- Call up existing members to come back
- Help to give out flyers for new members
- Talk to member about their Body Compassion Analysis
- Guide them in what ways to stay in healthy lifestyle
- Update customers what are the rules and regulation
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Contacted housekeeping staff and maintenance department to resolve issues with gym equipments
Cashier
Resort World Sentosa (Adventure Cove)
03.2012 - 03.2013
- Doing stock take every end of the month, Checklist on food, Promote item
Food and Beverage (F&B)
MacDonald's Restaurant
04.2009 - 09.2011
- Point of sales(POS)
- Highly responsible and reliable
- Works well under pressure
- Perform responsibilities in accordance with Company standards
- Assisted guests with making menu choices in an informative and helpful
- Promptly serves all food courses
- Able to answer questions regarding the menu
- Able to perform well and handling cashier
Cashier
Cashier MacDonald
04.2009 - 06.2011
- Doing stock take every 2 weeks, Kitchen crew, Check on faulty equipment's
Education
Nitec in Fitness Training -
Institute of Technical Education College East
12.2015
Singapore Cambridge GCE ‘N -
Compassvale Secondary School
12.2012
Skills
- Merchandise Restocking
- Conflict Resolution
- Relationship Building
- Customer Assistance
- Payment Processing
Certification
Certified First Aid & CPR, 10/2014, Emergencies First Aid & Rescue PTE LTD
Core Curriculum Accomplishments
- NYAA Bronze (National Youth Achievements Awards) Dec 2012
- COMPASSVALE SECONDARY SCHOOL (Certificate of participation) Feb 2012
- COMPASSVALE SECONDARY SCHOOL (Certificate of participation) Jan 2010
- PA'S GOT TALETS FIESTA (Certificate of appreciation) Feb 2012
- COMPASSVALE SECONDARY SCHOOL (Certificate of participants) Feb 2012
- ITE COLLEGE EAST EDGE CAMP (Certificate of attendance) Mar 2014
- NATIONAL INSTITUTE OF EDUCATION SINGAPORE (Certificate of Attendance) July 2014
- ABCD AWARD FROM STARHUB LTD September 2017
Skills And Languages
Proficient in written and conversational English & Malay, Proficient in Microsoft Word, Excel, Power point
Nric
S9519498B
Personal Information
- Available: 2 month notice period
- Expected Salary: $3,300.00
- Gender: Female
- Nationality: Singaporean
- Marital Status: Married
References
Nur Fazlinda Binte Zulkifle, +65 8200 4945, faz131016@gmail.com
Timeline
Infant Team Leader
Spring Brainy Kidz Potong Pasir
06.2020 - Current
English Main Teacher
Hanis Montessori Kindergarten Kovan
02.2018 - 05.2020
Cashier/Customer Service Cashier
Starhub PTE LTD 4 Tampines Central 5
01.2017 - 06.2017
Front desk
Amore Fitness Heartland Mall
07.2015 - 09.2015
Cashier
Resort World Sentosa (Adventure Cove)
03.2012 - 03.2013
Food and Beverage (F&B)
MacDonald's Restaurant
04.2009 - 09.2011
Cashier
Cashier MacDonald
04.2009 - 06.2011
Nitec in Fitness Training -
Institute of Technical Education College East
Singapore Cambridge GCE ‘N -
Compassvale Secondary School
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