NUR FAZIRA
Summary
- Dynamic and results-oriented professional with a proven track record at THE BODY SHOP, adept in customer engagement and upselling strategies. Leveraged strong communication skills and organization to enhance customer satisfaction and exceed sales targets. Skilled in computer proficiency, including Microsoft Office, and known for adaptability in fast-paced environments.
- Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
THE BODY SHOP
Singapore
01.2017 - 12.2019
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Provided makeup application services, elevating customer satisfaction and boosting repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Member
SMIGGLE
SINGAPORE
01.2016 - 12.2017
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Fostered positive team environment by assisting coworkers during rush periods.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Waitress
Gelare
Woodlands, Singapore
01.2014 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree -
BEDOK VIEW SECONDARY SCHOOL
BEDOK SOUTH , Singapore12.2011
Skills
Customer Service
Organization and Multitasking
Team Collaboration
Flexibility and Adaptability
Upselling strategies
Customer Engagement
Computer Proficiency and Microsoft Office
Customer Assistance
Team Cooperation
Goal-Driven
Reliable and Responsible
Strong Communication and Interpersonal Skills
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Beauty Advisor
THE BODY SHOP
01.2017 - 12.2019
Crew Member
SMIGGLE
01.2016 - 12.2017
Waitress
Gelare
01.2014 - 01.2016
No Degree -
BEDOK VIEW SECONDARY SCHOOL