Nurfazeen Bte Ahmad
Summary
Energetic and motivated individual with proven ability to effectively manage tasks. Self-starter and strong independent worker. Excel at cooperating and being thorough to improve efficiency and productivity. Highly adaptable to changing circumstances and deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Rider
FoodPanda
10.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered goods and products to customer on time and in excellent condition.
Mail Ambassador
Singapore Post
05.2025 - 06.2025
- Operate company vehicles to deliver / collect mail items and parcels (ranging from 10-30kg) at / to assigned locations.
- Perform general sorting and allocation of mails and parcels.
- Kept up-to-date with changes in postal regulations or procedures through regular attendance at meetings and trainings provided by the organization.
- Handled sensitive materials with care and discretion, ensuring the privacy of customers'' personal information.
- Performed routine vehicle maintenance checks to ensure the safe and reliable operation of mail delivery vehicles on a daily basis.
- Managed time effectively to complete daily tasks within allotted schedules, maintaining consistent delivery performance.
- Improved mail delivery efficiency by organizing and sorting mail according to routes and addresses.
- Maintained an organized workspace at the post office by sorting incoming mail efficiently into designated bins or slots.
- Practiced diligence in reporting damaged or misdirected parcels to supervisors for appropriate resolution measures taken before delivery attempts were made again.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Barista
% Arabica
03.2020 - 09.2020
- Keeping bar and work areas clean and sanitary in compliance with Company standards.
- Maintained knowledge of products, giving suggestions and upselling on food and beverages.
- Motivate and build good communication with colleagues to ensure smooth operations
- Prepare and serve coffee and other drinks according to Company standards
- Properly handle and maintain all equipment
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner
- Demonstrate a thorough understanding of all the menu offering
- Maintain clear communication channels with relevant employees to make sure positive and negative feedbacks is being followed up with Managers for actions
- Accurately handle cash and credit card transactions, following appropriate cash-handling procedures
- Serve guest with passion, integrity and knowledge while promoting the culture and values of the company confidently
- Observe relevant health and safety standards
Barista
Workspace
01.2019 - 07.2019
- Consistently kept bar and work areas clean and sanitary in compliance with Cafe standards.
- Maintained knowledge of products, giving suggestions and upselling on food and beverages.
- Motivate staffs and build good communication with other departments to ensure smooth operations
- Guide staffs to work as a team, and communicate well among each other
- Doing weekly warehouse ordering, bar preparations and monthly inventory
- Assist on staff training
- Maintain clear communication channels with relevant employees to make sure positive and negative feedbacks is being followed up with Managers for actions
- Cash management by adhering to cash handling and reconciliation procedures according to Finance department policies and procedures
- Serve guest with passion, integrity and knowledge while promoting the culture and values of the company confidently
Part-Time Shift Manager
The Coffee Bean & Tea Leaf
10.2010 - 01.2019
- Assist Managers in orientation of new staffs. Conduct training for new staffs.
- Assist to direct day-to-day operations including store and staffs appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory level of all products.
- Ensure customer satisfaction, by role modelling the practices of friendly, timely service and proper product handling.
- Coordinate daily store opening and closing.
- Assist Managers in daily tracking of store performance.
- Maintain the sales system, ensuring the accuracy of all registers, cash transactions, daily sales and deposit summary reports.
- Accountable for daily financial reporting requirements every closing shift.
- Assist Managers in storage and logging of all inventories. Ensure that all invoices are crosschecked with packing slips, bringing any discrepancies to Managers’ attention.
- Assist Managers in implementing the Marketing plan.
- Assist Managers in meeting the performance goals of the store.
- Participate in in-store planning and development meetings with the Managers, and attend other meetings and activities when appropriate.
Freelance Sports Trainer
Shaws Little League
02.2012 - 11.2018
- Conduct classes, holiday camps and other programmes together with assistants
- Provide assistance in developing lesson plans and activities for birthday parties
- Ensure equipment is kept in good order and ready at all times
- Ensure store room is kept tidy and equipment is easily accessible
- Other work pertaining to Shaws Little League and Shaws Pre-Schools that may arise.
Captain/Bartender
Wine Connection
09.2014 - 11.2015
- Maintain stock levels to prevent shortages of critical items.
- Consistently kept bar and work areas clean and sanitary in compliance with Restaurant standards.
- Maintained knowledge of products, giving suggestions and upselling on wines and food.
- Operated a cash register to process cash and credit card transactions.
- Train new staffs on restaurant operations.
- Supervise part-timers.
Assistant Physiotherapist
Dr Chook Sport & Lifestyle Medical Centre
07.2012 - 02.2013
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.
- Administered massage as well as heat, water, ice, electrical, and light stimulation as part of therapeutic programs.
Education
Diploma - Sports & Exercise Science
PSB Academy
01.2012
GCE ‘O’Levels - undefined
Private Candidate
01.2005
GCE ‘O’Levels - undefined
East Spring Secondary School
01.2003
Skills
- Professionalism and courtesy
- Reliability and punctuality
- Safety awareness training
- Package handling
- Team player
- Postal regulations
- Attention to detail
- Mail sorting
- Parcel delivery
- Customer service
- Time management
- Friendly and outgoing
Certification
- Security Officer License
- Incident Response Training - December 2024
- Access Control Management Training - December 2024
- Guard and Patrol Training - December 2024
- Threat Observation Training - November 2024
- Food Safety and Hygiene 1 Training - August 2023
- Solve Problem and Make Decision at Operations Level Training - November 2018
- Work In a Team Training - November 2018
- Communicate and Relate Effectively at the Workplace Training - October 2018
- Maintain Personal Presentation and Employability at Supervisory Level Training - October 2018
- Provide Advice on Wines Training - January 2015
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Timeline
Mail Ambassador
Singapore Post
05.2025 - 06.2025
Delivery Rider
FoodPanda
10.2020 - Current
Barista
% Arabica
03.2020 - 09.2020
Barista
Workspace
01.2019 - 07.2019
Captain/Bartender
Wine Connection
09.2014 - 11.2015
Assistant Physiotherapist
Dr Chook Sport & Lifestyle Medical Centre
07.2012 - 02.2013
Freelance Sports Trainer
Shaws Little League
02.2012 - 11.2018
Part-Time Shift Manager
The Coffee Bean & Tea Leaf
10.2010 - 01.2019
GCE ‘O’Levels - undefined
Private Candidate
GCE ‘O’Levels - undefined
East Spring Secondary School
Diploma - Sports & Exercise Science
PSB Academy
Job Preference
Immediate, Full Time
Personal Information
Availability: Immediate
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