Nur Fatin Izzati Binti Zulkifli

• Monitor the ticketing system and resolve issues reported by users related to the Mercury system on a daily basis.
• Track and prioritize tickets based on urgency and impact on business operations.
• Connect with users to address issues and implement solutions effectively.
• Always on standby mode to answer any questions raised by users related to the system or financial and operational reports.
• Share knowledge with users about the data in reports and the system itself to help them gain a better understanding.
• Assist the Service Line Leaders and Managers by downloading financial and operational reports from the Mercury system on a weekly basis.
• Analyze the downloaded reports, summarize the data on the reports and tailored to the needs of Service Line Leaders and Managers.
• Ensure the reports are easy to understand, provide information which help engagement team in managing their respective areas effectively.
• Regularly checking on financial performance throughout the engagement. Including monitoring actual performance against the forecast, addressing any significant deviations to the Service Line Leaders and Managers and suggest corrective actions.
• Help identify financial risks, such as cost overruns or delayed payments, and communicate these risks to the Engagement Manager
• Consistently engaging in training with fellow MBA professionals to keep knowledge of the system up to date.
• Actively sharing new information about system updates with users ensures they remain informed and current.
• Conduct training to users when needed.
• Perform any testing for system and reports improvement.

• Responsible for preparing client invoices for annual licenses, monthly maintenance and support, change requests, ad-hoc support, and any out-of-pocket expenses.Liaised with Project Managers on billing matters and maintained client records such as contract agreements, billing schedules, and client profiles.
• Assisted with special projects, including creating, formatting, and editing Excel spreadsheets that tracked billing progress for Engagement Partners, Finance Managers, and Project Managers.
• Regularly collaborated with Engagement Partners and Project Managers on billing cycles and backlog billing.
• Evaluated and reviewed engagement performance and advised Project Managers and Engagement Partners on necessary actions.
• Prepared monthly Statements of Accounts and followed up on collections with clients.
• Provided weekly collection assistance and estimated revenue to Engagement Partners, Finance Managers, Project Managers, and colleagues to support the company’s cash flow.
• Prepared service tax computations for submission to Customs and ensured payments were made to the relevant authorities within deadlines.
• Assisted in computing estimated company tax payable and completed yearly tax filings.
• Liaised with tax agents for Certificate of Residence applications and as needed.
• Coordinated with auditors for yearly financial audits and arranged the application of client contract agreements’ LHDN e-stamping.
• Responsible for assisting Engagement Partners, Finance Managers, Seniors, and Project Managers with any ad-hoc duties and performing other tasks as assigned or as necessary.

Accounting duties

• Oversaw all accounting functions, including invoicing, accounts receivable, accounts payable, bank reconciliation, and year-end closing for audit and tax purposes.
• Maintained the company’s accounting system (QuickBooks) and recommended process improvements to enhance efficiency.
• Prepared profit and loss statements and ensured accurate record-keeping of all expenses and income.
• Compiled and submitted weekly sales reports to the Sales Teams in Malaysia and Singapore.
• Managed expense tracking, payment processing, and handled salary calculations and disbursements.
• Served as the primary contact for auditors during the financial year-end audit, ensuring all necessary information was provided.

Administration duties

• Maintained an accurate and organized filing system for all company documents.
• Generated invoices, delivery orders, and purchase orders as required.
• Coordinated and managed local and international shipments by collaborating with freight forwarders.
• Oversaw the application process for import permits to ensure regulatory compliance.
• Registered goods with the Medical Device Authority through the Ministry of Health Malaysia.
• Monitored inventory levels and efficiently managed human resources records.

Additional duties

• Updated price lists regularly and shared them with the Sales and Technical Teams.
• Prepared quotations for parts and consumables for customers.
• Ensured all processes and procedures were aligned with headquarters (Singapore).
• Assisted Sales and Technical Team members as needed.

• Managed the entire audit process for dormant companies, as well as Berhad and Sendirian Berhad companies.
• Reviewed accounting practices to spot any errors and provided recommendations.
• Assisted managers, senior auditors, and colleagues in completing audits and helped finalize the audit process.
• Effectively utilized Audit Express, a specialized audit software, to carry out audit tasks efficiently.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
• Communicated with auditee staff to obtain necessary information for audits.
• Prepared working papers, reports and supporting documentation for audit findings.

• Supported senior auditors and the audit team during field audits by assisting with various audit tasks.
• Examined transactions and reviewed accounting documents from audited companies to ensure accuracy and compliance.
• Utilized MS Excel and internal systems to organize and analyze client data, identifying key financial details.
• Regularly communicated progress and findings to senior auditors and team members to keep everyone informed.
• Contacted clients to obtain necessary information and documents, ensuring tasks were completed efficiently.
• Assisted in uncovering fraudulent activities by diligently examining financial records and transactions

• Assisted senior auditors and the audit team in completing audit tasks accurately and on schedule.
• Manually prepared and reviewed audit working papers to ensure all financial data was accurate and well-organized.Conducted Balance Sheet and Profit and Loss reconciliations to verify account balances and the accuracy of financial statements.