Nurfatin Binte Mahmood
Summary
I am responsible. I do not take task lightly.
Teamwork is also important. Discipline in myself including punctuality in work and completing the tasks given
Overview
17
17
years of professional experience
Work History
Kitchen Assistant
6oz Expresso Bar Pte Ltd
08.2022 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Managed inventory for kitchen supplies, contributing to cost-effective operations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in reducing kitchen waste through careful portion control measures.
- Operated standard kitchen equipment with focus on safety and sanitation.
Customer Service Officer
Transitlink Pte Ltd
11.2019 - 06.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges.
- Assist customer in top up, card refunds or card claims.
- Assist in dispatch duties.
Proactive Monitoring, Temp
GrabCar Pte Ltd
Singapore
08.2018 - 08.2019
- Coordinator between food merchants and despatch riders. - Monitor live orders to ensure smooth delivery of food to customers. - Notifying the various departments regarding the problems encountered during live orders. - Attend to despatch riders if they encountered any issues during live orders. - Appointed as Shift IC, to delegate the jobs accordingly to the members in the team who were on duty during the shift. - Appointed as Discipline IC, to ensure that all members carry out their tasks diligently and not overtask nor over relying on only one person
- To monitor every members' tardiness and conduct. - Appointed as Training IC, educate and teach newcomers on the work flow and products and ensure that their duties are in sync with the team
- To teach the members on how to operate the new systems when they are launched.
Auxiliary Police Officer
Certis CISCO Security Pte Ltd
Singapore, Singapore
08.2014 - 06.2018
- To safeguard the borders of Tuas Checkpoint while working together with police officers and ICA officers. - Issuing of communication sets to officers and handling the paperwork. - Escorting subjects when found to be wanted or anyone that illegal trespassed the borders. - WSQ Conduct Crowd and Traffic Control. - WSQ CSS (M) X-Ray Conduct Security Screening Machine. - WSQ CSS (PB) Conduct Security Screening Person and Bag. - WSQ Handle Counter Terrorism Activities. - WSQ Provide Armed Protection in Financial Institutions. - WSQ Use of T-Baton. - SPF Induction. - NEA Induction
Senior Retail Associate
New Balance Singapore Pte Ltd
Singapore, Singapore
10.2012 - 07.2014
- Overseeing the daily operations of the store. - Ordering of monthly shoe stocks required for the store and stocking up when orders arrived. - Customer Service like doing sales and being a cashier. - Planning of monthly roster for full timers and part timers which includes counting of working hours for the part timers.
Team Member (Part Time)
DigiPhoto Entertainment Imaging
01.2011 - 01.2012
- Providing a full comprehensive customer service to serve each and every customer at my best. - Which includes flagging of customers to have their photos taken as a memorable experience for them, being a photographer helping them to capture their best moments and also as a promoter to let them bring back their souvenirs. - In other words, multitasking is essential and a must for me.
Customer Service Officer
Melaleuca Southeast Asia (Singapore) Pte Ltd
01.2008 - 01.2011
- Front desk - handle customer needs - cashiering / handle cash - stock taking - handle calls / emails - house keeping - enrollments / sign up new member - health product knowledge on co.
General Staff
7 Eleven
12.2007 - 12.2008
- Cashiering / handle cash - bank in sales - house keeping - stock up stocks - order stocks - stock taking - handle customer needs
Education
Professional Certificate/NiTEC in Art/Design/Creative Multimedia -
ITE college central Macpherson
01.2007
Skills
- Dishwashing
- Safe Food Handling
- Food Preparation
- Ingredient management
- Food storage protocol
- Cleaning and sanitizing
- Ingredient Preparation
Additional Information
SGD 3,000, Female, 35 years
Languages
Bahasa Malaysia
English
Personal Information
Expected Salary: SGD 3,000
Timeline
Kitchen Assistant
6oz Expresso Bar Pte Ltd
08.2022 - Current
Customer Service Officer
Transitlink Pte Ltd
11.2019 - 06.2022
Proactive Monitoring, Temp
GrabCar Pte Ltd
08.2018 - 08.2019
Auxiliary Police Officer
Certis CISCO Security Pte Ltd
08.2014 - 06.2018
Senior Retail Associate
New Balance Singapore Pte Ltd
10.2012 - 07.2014
Team Member (Part Time)
DigiPhoto Entertainment Imaging
01.2011 - 01.2012
Customer Service Officer
Melaleuca Southeast Asia (Singapore) Pte Ltd
01.2008 - 01.2011
General Staff
7 Eleven
12.2007 - 12.2008
Professional Certificate/NiTEC in Art/Design/Creative Multimedia -
ITE college central Macpherson