Nurfatiha Binte Bahari
Singapore
Overview
15
15
years of professional experience
2
2
Languages
Work History
Fulltime Mom
01.2019 - 06.2024
Customer Service Agent
PTCD2HOME Pte Ltd
1 2018 - 12.2018
- Assist on customer enquiry on Electrical, IT & Furniture products
- Assist on customer deliveries schedule (postpone/bring forward)
- Dealing with customer's complaints on product quality issues first-hand case by case basis
- Liaising with delivery team via Whatsapp group to check on the ETA of deliveries
- Liaising with direct supplier on certain products issues or deliveries schedules via email or contact directly for urgent cases
- Assist on customer booking for wall mounting services
- Assist to liaise with installer to check on ETA for wall mounting
- Double confirm on customer's delivery/wall mounting appointment/schedule
- Follow up with customer complaints for failed deliveries, product issues & service of recovery
- Customer enquiry to check on the Click & Collect item whether it's ready for collection at their selected stores
- (Escalation via email to Online team to check, alternatively for urgent request, we will contact the store dept to check and double confirm before advising customer afterwards)
- Customer checking on product stocks availability as they prefer to make a walk in purchase (It is not advisable to advise customer on stocks availability if item is below than 10) Customer having an issue with purchasing item Online or issue during check out
- (We will then escalate the matter to the relevant dept via email, basically from our online support team to rectify the issue
- After the relevant dept has reverted back, we will then contact customer to redo the purchase)
- To check on the validity period of HOMECLUB elite membership.(COURTS Homeclub member are required to provide their NRIC number in order for us to check on our Navision.)
- All customer details are on Personal Data Protection Act
- Assist to check on customer's enquiry for IPP instalments plan of approval
- Customer enquiry on the amount of instalment balance
- (Escalation via email to Credit Account Management)
- Reporting case for NON-purchase from COURTS but received a mail on OUTSTANDING PAYMENT
- (Escalation to Credit Account Management to investigate)
- Assist on OFFLINE customer service (Complete offline tasks for customer support such as follow-ups on lapse service of customer complaints, Manage customer contacts when needed, checking on outstanding queries for Click & Collect purchase, Performed all duties as assigned
- Listen to voicemails and to call back to customer to assist on their queries and follow up whichever that is needed.
Customer Service Executive
PTCD2HOME Pte Ltd
04.2016 - 04.2017
- Assist on customer enquiry on Electrical, IT & Furniture products
- Assist on customer deliveries schedule (postpone/bring forward)
- Dealing with customer's complaints on product quality issues first-hand case by case basis
- Liaising with delivery team via WhatsApp group to check on the ETA of deliveries
- Liaising with direct supplier on certain products issues or deliveries schedules via email or contact directly for urgent cases
- Assist on customer booking for wall mounting services
- Assist to liaise with installer to check on ETA for wall mounting
- Double confirm on customer's delivery/wall mounting appointment/schedule
- Follow up with customer complaints for failed deliveries, product issues & service of recovery
- Customer enquiry to check on the Click & Collect item whether it's ready for collection at their selected stores
- (Escalation via email to Online team to check, alternatively for urgent request, we will contact the store dept to check to double confirm before advising customer afterwards)
- Customer checking on product stocks availability as they prefer to make a walk in purchase (It is not advisable to advise customer on stocks availability if item is below than 10) Customer having an issue with purchasing item Online or issue during check-out
- (We will then escalate the matter to the relevant dept via email, basically from our online support team to rectify the issue
- After the relevant dept has reverted back, we will then contact customer to redo the purchase)
- To check on the validity period of HOMECLUB elite membership.(COURTS Homeclub member are required to provide their NRIC number in order for us to check on our Navision.)
- All customer details are on Personal Data Protection Act
- Assist to check on customer's enquiry for IPP instalments plan of approval
- Customer enquiry on the amount of instalment balance
- (Escalation via email to Credit Account Management)
- Reporting case for NON-purchase from COURTS but received a mail on OUTSTANDING PAYMENT
- (Escalation to Credit Account Management to investigate)
Customer Service Officer
Terra System Pte Ltd
04.2012 - 02.2016
- Call centre for Canadian Pizza & Civilian Officer for Traffic Police
- CANADIAN PIZZA CSO
- Taking of orders from customer.
- Dealing with customer complaints on product issue (e.g.; Burnt pizza, Wrong orders or Late deliveries)
- Checking on ETA for deliveries.
- Customer enquiry on advance orders for events.
- To ensure customer satisfactory.
- CIVILIAN OFFICER
- Sorting of documents.
- Mark movements of documents
- (E.g
- From MVIT to Deputy Dept.)
- Assist IO to write reporting of appeal cases.
- To ensure completed files are to acknowledged and sign by SIO/Commander.
Retail Associate
Wing Tai
11.2009 - 12.2009
- Greeting of customers when entering or leaving the stores
- Responding to customer questions & queries
- Assist with daily store operations
- Asses customer needs and provide assistance information for product availability
- Doing of stock checking & stock taking
- Checking for stocks availability from other outlets before reserving for customer
- Cash register operations (Scanning of goods and ensuring pricing is accurate, collect payments whether in cash/debit/credit, issue of receipts & exchange tickets, to also ensure sales account is tally)
- Maintain clean and tidy checkout area
- Housekeeping before starting the day of operation and after.
Education
GCE 'N' LEVEL GRADES -
Bishan Park Secondary School
PSLE - undefined
Da Qiao Primary School
Skills
English & Malay Language Proficiency
Microsoft Word & Excel
Timeline
Fulltime Mom
01.2019 - 06.2024
Customer Service Executive
PTCD2HOME Pte Ltd
04.2016 - 04.2017
Customer Service Officer
Terra System Pte Ltd
04.2012 - 02.2016
Retail Associate
Wing Tai
11.2009 - 12.2009
Customer Service Agent
PTCD2HOME Pte Ltd
1 2018 - 12.2018
GCE 'N' LEVEL GRADES -
Bishan Park Secondary School
PSLE - undefined
Da Qiao Primary School
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