Nur Fatehah Yahya
Singapore
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Executive
Vitablend Asia Pacific Pte Ltd
05.2019 - Current
- Handling Customer account as in Asian Country Account
- Handling Customer Inquiries related to export, import, transhipment, Air Shipment and requesting quotation from co-looder / Carrier
- Liaising with carrier to follow up with vessel / flight Schedule.
- Create the Transport Instruction to provide to Co-looder / Carrier.
- Responsible to ensure the goods is correct after produce and released from system before arranging shipment.
- Need to ship on time with the ETA given with the correct sets of documents.
- Responsible to do a halal checking for all incoming raw material Shipments for use in our production
- Receive Purchase Order from Customer and check price before put into the system and forwarded to the respective department for them to arrange production and advise us the RFD Date.
- Liaising with forwarder for transportation booking either LCL, FCL and Air Freight.
- Coordinate shipment procedures and liaise with internal departments to ensure order fulfillment as per customer's request.
- Ensure vessel schedule Eta /Etd within the time frame.
- Handling export shipping documentations such an invoice, packing list, certificate of origin, marine insurance, bill of lading and LC dox, embassy endorsement with Indian Chamber, Form D
- Liaise with external party transportation, shipping companies, for space and services.
- Ensure full set of shipping documents are couriered to customers on time.
- follow up on payment from customers.
- Co-ordinate and liaise with various departments and customer to ensure smooth transaction in all import & export shipments
- Update and maintain shipping schedule reports.
- Perform frequent follow up to ensure smooth operations.
- Coordinate with suppliers and customers on shipping schedules
- Liaise with shipping line/ agent for freight quote & booking.
- Ensure customer shipping requirements are fulfilled in and effective and efficient manner.
- Arranging despatch driver to collect the document from Indian Chamber and customer place within Singapore area.
- Applying for the food export cert, free sales certificate and Vet Health Cert with Singapore food agency
- Create Booking with DHL system to arrange the customer document, cargo and sample.
Shipping Co-ordinator
SA Logistics (S) PTE LTD
09.2013 - 06.2018
- Call customer for arrange pick up and cargo status
- Do Import and Export Document and LC document
- Do invoices for import documentation.
- Make a Booking with Co-looder and check vessel schedule Eta/Etd
- Arrange pick up schedule for driver.
- Make a marine insurance for the shipment need the insurance before the vessel sail
- Knowledge of excel and Microsoft word.
- Replying email to customer and attend enquiry for quotation.
- Do a data entry work.
- Make a purchase order for delivery man.
- Arrange interview for new candidates.
- Do a monthly order for stationary.
- Received good from customer for storage at our warehouse.
- Arrange trucking for FCL container.
- Need to do packing / unpacking of cargo at warehouse.
- Need to arrange dispatch driver to collect the document for Singapore area.
- Arrange DHL, FEDEX or TNT to collect our document for overseas.
Spa Receptionist
TRADITIONAL JAVANESE MASSAGE
05.2013 - 08.2013
- Pick up incoming call - make an appointment for booking
Process Operator
BCS Pte LTD
01.2011 - 03.2013
- Proceed all cheque from bank OCBC deposit to their account
Education
A level (STPM) -
Sultan Ibrahim Girl
Johor Bahru 11.2010
O Level & N Level -
S.M.K Sultanah Engku Tun Aminah Johor Bahru
Johor Bahru 11.2008
PSLE (UPSR) -
Sekolah Kebangsaan (P) Bandar Tinggi Johor Bahru
Johor Bahru 11.2000
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
Citizen
Permanent Residence (PR)
Religion
Muslim
Period Notice
1 Month
Reason For Leaving
Looking toward for a career Advancement, and new Opportunity in different company as a same role or new role and would like to Explore and gain further Experiences.
Personal Information
- Status: Married
- Expected Salary: $3200 - 3500 (negotiable)
- Date of Birth: 08/31/91
- Gender: Female
Hobbies and Interests
- Cycling
- Malay Dance
- Zumba and Outdoor
Timeline
Customer Service Executive
Vitablend Asia Pacific Pte Ltd
05.2019 - Current
Shipping Co-ordinator
SA Logistics (S) PTE LTD
09.2013 - 06.2018
Spa Receptionist
TRADITIONAL JAVANESE MASSAGE
05.2013 - 08.2013
Process Operator
BCS Pte LTD
01.2011 - 03.2013
A level (STPM) -
Sultan Ibrahim Girl
O Level & N Level -
S.M.K Sultanah Engku Tun Aminah Johor Bahru
PSLE (UPSR) -
Sekolah Kebangsaan (P) Bandar Tinggi Johor Bahru
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