Nur Farlyanah Bte Jumaat
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Guest Experience
Andaz Singapore
04.2022 - Current
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Managed reservations efficiently, accommodating special requests for optimal guest experience upon arrival.
- Enhanced guest experience by providing personalized service and attending to their specific needs.
Barista
Starbucks
07.2020 - Current
- Trained new employees in groups and in one-on-one scenarios.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Upsold specialty items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated coworkers and customers about new products.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Maintained regular and consistent attendance and punctuality.
Food Service Team Member
PizzaHut
10.2019 - 10.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Employee of the month of May 2020
Part Time
Sephora
11.2019 - 12.2019
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Hospitality And Hotel Management
ITE College West
10.2025
Some College (No Degree) - Higher Nitec Hospitality Operations
ITE College West
05.2023
Some College (No Degree) - Nitec in Hospitality Operations
ITE College West
02.2021
GCE (N)A-Level
Fuchun Secondary School
09.2018
PSLE
Woodlands Primary School
12.2014
Skills
- Computer Literacy - Microsoft Office ( Basic ) , Opera PMS ( Basic )
- Housekeeping ( Basic )
- Team Leadership
- Available Weekends
- Customer Service
- Hospitality and Professionalism
- Display Maintenance
- Stocking Supplies and Retail Products
- Front of House Operations
- Product Advertising
- Product Recommendations
- Basic Knowledge of customer communication
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Guest Experience
Andaz Singapore
04.2022 - Current
Barista
Starbucks
07.2020 - Current
Part Time
Sephora
11.2019 - 12.2019
Food Service Team Member
PizzaHut
10.2019 - 10.2020
Hospitality And Hotel Management
ITE College West
Some College (No Degree) - Higher Nitec Hospitality Operations
ITE College West
Some College (No Degree) - Nitec in Hospitality Operations
ITE College West
GCE (N)A-Level
Fuchun Secondary School
PSLE
Woodlands Primary School
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