NUR FARHANA RAMLI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CHIEF CASHIER SUPERVISIOR
NTUC
04.2016 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Restaurant General Manager
KFC
11.1998 - 11.2016
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
N LEVEL
YISHUN TOWN SECONDARY SCHOOL
YISHUN ST 2212.2000
Skills
- Cashier Supervision
- Cashier Support
- Cashier Training
- Multitasking Abilities
- POS System Operations
- Cash Handling
- Proper Staffing
- Safety and Cleanliness Standards
- Product Knowledge
- Maintain Food Safety
- Production Preparation
- Service Standards
Certification
WDA CERTIFICATIONS
Interact with Customers
Maintain Professional Image
Sell Products and Services
Perform Point of Sale Operations
Work Effectively in the Retail Environment
Respond to Service Challenges
Follow Food and Beverage Safety and Hygiene Policies and Procedures
Coach Service Teams and Individuals
Conduct Food and Beverage Hygiene Audit
Workplace Literacy (Listening) - Level 5
Workplace Literacy (Reading) - Level 4
Workplace Literacy (Speaking) - Level 6
Workplace Literacy (Writing) - Level 6
Workplace Numeracy - Level 5
Provide Counter/Take-Away Service
Learning and Personal Development - Supervisory
Personal Effectiveness - Supervisory
Initiative and Enterprise - Supervisory
Problem Solving and Decision Making - Supervisory
Communication and Relationship Management- Supervisory
Timeline
CHIEF CASHIER SUPERVISIOR
NTUC
04.2016 - 06.2023
Restaurant General Manager
KFC
11.1998 - 11.2016
N LEVEL
YISHUN TOWN SECONDARY SCHOOL
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