NUR FARAHNISHA BINTE MOHAMMAD FAIZAL
Summary
Organized and dedicated Coordinator & Admin Assistant with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Great work ethic to perform effectively independently or in team environments. Knowledgeable about devising innovative solutions to diverse business concerns and goals. Self-motivated and goal-oriented.
Overview
5
5
years of professional experience
Work History
Coordinator
Nippon Express
01.2023 - Current
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Generated documentation and information required for customer shipments.
- Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Admin Assistant
Doctor Anywhere
04.2022 - 10.2022
- Submit patient's Pre-event Testing/Pre-departure Test results and ARI symptoms into system
- Assist supervisors in their teleART video consults
- Work with Customer Service Assistants to troubleshoot any issues arising from clients
- Composed, edited and prepared correspondence and other department documents.
Customer Service Officer
People Advantage
06.2020 - 05.2021
- Daily collection of toll and any outstanding charges from foreign vehicles
- Processing applications received from onemotoring.com
- Assisting VIP motorist through the checkpoint
- Giving clearance to foreign vehicles to enter Singapore after settling all outstanding payment
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Admin Assistant
GrabFood
09.2019 - 04.2020
- Allocate riders to specific zones for priority pings
- Make necessary phone calls to confirm allocation
- Liaising with clients so they are able to use Grabfood’s platform for their deliveries
- Ensuring all ongoing projects are completed on time
Intern
Symrise
11.2018 - 03.2019
- Processing of overseas orders calls
- Packing of oils/perfume for dispatch
- Assist in manufacturing of oils/perfume
- Analyzed problems, identified solutions and made decisions.
Education
Social Media Marketing Administrator -
ITE College West
03.2022
O Levels -
Marsiling Secondary School
12.2016
PSLE -
Canberra Primary School
12.2012
Skills
- Microsoft Excel/Word
- Data Entry
- Communication Skills
- Adaptability
- Empathy
- Time Management
- Decision Making
- Attention to Detail
- Organized
- People skills
- Administrative and Clerical Support
- SAP
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Additional Information
- Date of Birth : 28th February 2000
- Gender : Female
- Race : Javanese
- Religion : Muslim
Timeline
Coordinator
Nippon Express
01.2023 - Current
Admin Assistant
Doctor Anywhere
04.2022 - 10.2022
Customer Service Officer
People Advantage
06.2020 - 05.2021
Admin Assistant
GrabFood
09.2019 - 04.2020
Intern
Symrise
11.2018 - 03.2019
Social Media Marketing Administrator -
ITE College West
O Levels -
Marsiling Secondary School
PSLE -
Canberra Primary School
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