Excel
Nur Farah Hanim Binte Anuar
Guest Service Agent
Woodlands Street 13,Singapore
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Fulltime Front Desk Executive
The Quay Hotel
10.2021 - 12.2021
- $2100 Monthly.
- Handle guests request through incoming calls.
- Handle room check in and check out.
- Handle cashiering.
- Respond to emergency situations.
- Perform any other duties and responsibilities as and when assigned by Supervisor.
- Reason of leaving : No proper training as all the staffs have no experience in the hotel.
Fulltime Shift Supervisor
Starbucks Coffee Singapore
09.2017 - 10.2021
- $ 1750 monthly.
- Prepare food and beverages for customer.
- Perform cashiering and money handling.
- Promote seasonal merchandise.
- Counting and checking stocks every end of the month.
- Make ordering from suppliers.
- Maintain cleanliness of the store.
- Handle customer complains.
- Prepare weekly shift schedule in Excel.
- Maintain good relationship with customers.
- Prepare reports to HQ.
- Reason of leaving : To gain more experience in other job scope.
Fulltime Service Crew
Gelare’ Café
01.2016 - 08.2017
- ($1,000 monthly) Reason of leaving : Pay too low for 55hrs per week shift.
Boutique Shera
11.2014 - 11.2015
- Salesgirl (RM30 per day) Reason of leaving : Move to Singapore.
Cashier
D’Coco, Chocolate Gallery
12.2014 - 01.2015
Education
Nitec in Retail Service
Institute of Technical Education
ITE West 07.2021 - Current
GE Programme (N Level)
Institute of Technical Education
ITE Central 03.2018 - 11.2020
Skills
Front desk operations
Front desk management
Customer assistance
Reports and documents
Point-of-sale system operation
Product knowledge
Staff Scheduling
Cash handling expertise
Staff Management
Conflict resolution techniques
Merchandising
Employee training
Coffee grinding
Inventory controls
Touch-screen point of sale
Supplier management
Software
Microsoft Word
Powerpoint
Certification
Latte Art Throwdown Competition.
Timeline
Fulltime Front Desk Executive
The Quay Hotel
10.2021 - 12.2021
Nitec in Retail Service
Institute of Technical Education
07.2021 - Current
GE Programme (N Level)
Institute of Technical Education
03.2018 - 11.2020
Fulltime Shift Supervisor
Starbucks Coffee Singapore
09.2017 - 10.2021
Fulltime Service Crew
Gelare’ Café
01.2016 - 08.2017
Cashier
D’Coco, Chocolate Gallery
12.2014 - 01.2015
Boutique Shera
11.2014 - 11.2015