NUR FARAH MOHD HASSAN
Summary
- Dynamic professional with extensive experience in emergency services and retail management. Expertise in problem-solving, decision-making, and innovation. Committed to enhancing service delivery and optimizing resources to achieve organizational goals.
- Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life. Recognized for heroic acts and police duty excellence.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Station Officer Cum Data Analyst (FMAD)
RAPID RAIL SDN BHD
DEPOH MRT SG BULOH
08.2023 - Current
- Coordinated daily operational activities to enhance service delivery and efficiency.
- Monitored compliance with safety protocols and regulations to ensure workplace safety.
- Implemented best practices for inventory management, reducing waste and optimizing resources.
- Evaluated performance metrics to support strategic decision-making initiatives within the team.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Analyzed performance data to identify trends and recommend actionable solutions for improvement.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Outlet Manager
THE LOAF SDN BHD
I-CITY, SHAH ALAM
11.2021 - 06.2023
- Supervised daily operations to ensure high-quality service and product availability.
- Implemented staff training programs to enhance team performance and customer satisfaction.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Developed promotional strategies to increase brand visibility and drive sales growth.
- Analyzed sales data to forecast trends and adjust operational strategies accordingly.
- Established standard operating procedures to streamline workflows and enhance efficiency.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
Small Business Owner (Online&Retail)
ROUGE & FLIRT TRADING
SG BULOH, SELANGOR
01.2020 - 01.2022
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Analyzed financial reports to identify trends and inform strategic business decisions.
- Cultivated relationships with suppliers to negotiate favorable terms and enhance product offerings.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
TEAM LEADER
TOUCH N GO SDN BHD
JOHOR BAHRU
01.2017 - 01.2019
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Implemented training programs that improved team performance and skill development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- To operate sales and service counter at the assigned Touch n Go Hub.
- To ensure duties are carried out efficiently according to OS, OPM, AMLA,
FSA,PDPA. - To provide training and briefing for new hired staffs.
- To prepare and submit transaction reports, i.e Cash Transaction Report ( CTR ), Credit Card Settlement ( CCS ) and End of Job ( EOJ ) on timely manner as per set by KPI.
- To ensure that all task are carried out within the SLA.
Assistant Supervisor
Gloria Jeans Coffee
Kajang, Selangor
01.2015 - 01.2017
- Supervised daily operations to ensure efficient service and product quality.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Set overall vision and provided team leadership.
- Introducing of new product samples to customers.
- Followed establish company standards to support staff morale, and resolved perfomance issues surrounding employees and production.
- Prepared and to submit transaction reports, i.e Cash Transaction Report ( CTR ), Credit Card Settlement ( CCS ), End of Job ( EOJ ) on timely manner as per set by KPI.
- Efficiently and accuratly operated check out equipment, including cash register, scanner, scale.
Education
Hotel Management
Universiti Teknologi Mara (UITM)
Dungun, Terengganu2018
SPM - Accounting
SMK Taman Bukit Indah
Ampang, Selangor2014
PMR - Accounting
SMK Taman Bukit Indah
Ampang 2012
UPSR - NIL
SK Taman Bukit Indah
Ampang 2009
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Cultural awareness
- Emergency response
- Rule enforcement
- Asset protection
- Team collaboration
- Decision-making
- Problem-solving
Accomplishments
- First Aider for Touch n Go Hub ( Johor )
- Culture Belief Award 3 times ( Rapid Rail )
- Achieved Kpi (Individual & Line) (above target)
- Comitee member of Kelab Kebajikan Ara Damansara (ajk)
Certification
- Mentor Ekonomi Asas ( SPM )
- Mentor Bengkel Perdagangan ( SPM )
- Award for Excellance in Science ( SPM )
- First Aider for Touch n Go Johor Bahru hub
Additional Information
- Professional Proficiency: Fluent in English and Bahasa Melayu.
- Willing to travel outstation (Semenanjung & East Malaysia) as required.
- Highly motivated.
- Results-driven.
- Open communication & critical thinking.
- Basic salary pay starting RM 3,500.00
Timeline
Station Officer Cum Data Analyst (FMAD)
RAPID RAIL SDN BHD
08.2023 - Current
Outlet Manager
THE LOAF SDN BHD
11.2021 - 06.2023
Small Business Owner (Online&Retail)
ROUGE & FLIRT TRADING
01.2020 - 01.2022
TEAM LEADER
TOUCH N GO SDN BHD
01.2017 - 01.2019
Assistant Supervisor
Gloria Jeans Coffee
01.2015 - 01.2017
Hotel Management
Universiti Teknologi Mara (UITM)
SPM - Accounting
SMK Taman Bukit Indah
PMR - Accounting
SMK Taman Bukit Indah
UPSR - NIL
SK Taman Bukit Indah
Personal Information :
- Mobile No : 0111-4240449
- Email : bebearapa@gmail.com
- Resident Location : Kg Kubu Gajah, Sg Buloh, Selangor (47000)
- Age : 29 y/o
- Gender : Female
- Marital Status : Single
- Citizenship : Malaysian
- Race : Malay