NUR FAIZAH JAHRONI
Summary
Adept Clinic Assistant with a proven track record at DR+ MEDICAL AND PAINCARE, enhancing clinic efficiency and patient satisfaction through expert appointment scheduling and healthcare customer service. Skilled in operating EKG equipment and versed in HIPAA regulations, I have significantly contributed to streamlining patient care processes. My ability to multitask and collaborate effectively has consistently improved team productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Clinic Assistant
DR+ MEDICAL AND PAINCARE
08.2021 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
CLINIC ASSISTANT
LIFE FAMILY CLINIC
06.2021 - 08.2021
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
CLINIC ASSISTANT
ONE CARE MEDICAL
11.2020 - 06.2021
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Claim Assistant
ONECARE PLUS
08.2019 - 10.2020
- Reduced claim processing time by continually updating and maintaining digital records for easy access and retrieval.
- Improved team productivity with thorough documentation of claims information and effective cross-departmental collaboration.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Ensured accuracy of data entry for each case file, minimizing errors that could lead to delays or complications in the claim resolution process.
- Assisted with the development and implementation of new claims processing software, increasing overall efficiency in the management of caseloads.
- Assisted claim adjusters in managing caseloads, ultimately expediting the resolution process for clients.
- Facilitated a smooth workflow within the department through proficient multitasking abilities and attention to detail in handling multiple claims simultaneously.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
No Degree - Architecture
Institute of Technical Education
SINGAPORE02.2019
Skills
- HIPAA Regulations Understanding
- Healthcare Customer Service
- Insurance Verification
- Medical billing knowledge
- Patient Examination
- Front Desk Reception Abilities
- Teamwork and Collaboration
- Multitasking Abilities
Languages
Malay
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Clinic Assistant
DR+ MEDICAL AND PAINCARE
08.2021 - Current
CLINIC ASSISTANT
LIFE FAMILY CLINIC
06.2021 - 08.2021
CLINIC ASSISTANT
ONE CARE MEDICAL
11.2020 - 06.2021
Claim Assistant
ONECARE PLUS
08.2019 - 10.2020
No Degree - Architecture
Institute of Technical Education
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