NUR DINI AQILAH SIDIK
Summary
Adept Manager at Delifrance and seasoned Captain Waiter at STELLAR, I excel in operations management and team leadership, significantly enhancing customer satisfaction and streamlining service efficiency. With expertise in staff training and a knack for multitasking, I drive teams to exceed performance goals while fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Manager
Delifrance
02.2019 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Baking the products before opening the store
- Do opening or closing outlet
- Responsibility the cash in the outlet..
Captain Waiter
STELLAR
08.2015 - 01.2019
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
- Completed restaurant opening and closing functions that included POS report generation.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed food resources, memorized orders, and coordinated customer service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
"N" LEVEL - Nil
WOODSVILLE SECONDARY SCHOOL
Singapore P.S.L.E -
BOON KENG PRIMARY SCHOOL
Singapore Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Staff Training and Development
- Operations Management
- Teamwork and Collaboration
- Computer Skills
- Multitasking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Timeline
Manager
Delifrance
02.2019 - 07.2024
Captain Waiter
STELLAR
08.2015 - 01.2019
"N" LEVEL - Nil
WOODSVILLE SECONDARY SCHOOL
P.S.L.E -
BOON KENG PRIMARY SCHOOL
Similar Profiles
Nanni KohnsNanni Kohns
Key Account Manager at Delifrance SwitzerlandKey Account Manager at Delifrance Switzerland
Daniela PereiraDaniela Pereira
Quality Assurance and Technical Account Manager at Delifrance - Supplier Of Frozen Bakery ProductsQuality Assurance and Technical Account Manager at Delifrance - Supplier Of Frozen Bakery Products
Andrea Di LiziaAndrea Di Lizia
Manager at Hot Shot CoffeeManager at Hot Shot Coffee