Nur Dhaniyah Binte Hamzah
Summary
Dynamic and results-driven Lead Barista at Hanbaobao, skilled in espresso preparation and customer service excellence. Successfully optimized workflow processes, reducing wait times and enhancing customer satisfaction. Proven adaptability and strong multitasking abilities, with a commitment to maintaining cleanliness standards and fostering positive customer relationships.
Overview
20
20
years of professional experience
Work History
Lead Barista
Hanbaobao
03.2022 - 06.2025
- Trained and mentored junior baristas on beverage preparation and customer service excellence.
- Implemented inventory management practices, reducing waste and optimizing supply levels.
- Analyzed customer feedback to improve service delivery and enhance overall customer satisfaction.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
Kitchen Crew Member
Awesome 1 Pte Ltd
01.2019 - 01.2022
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Collaborated with team members to maintain cleanliness and organization in kitchen areas.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Trained new crew members on food preparation techniques and safety protocols.
Service Crew Member
Coffee Club Ptd Ltd
12.2007 - 05.2010
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Box Office Employee
FilmGarde
01.2007 - 11.2007
- Processed ticket sales using point-of-sale systems to ensure accurate transactions.
- Assisted customers with inquiries and resolved issues to enhance overall service experience.
- Coordinated seating arrangements and managed audience flow during peak hours for efficiency.
Service Crew Member
Secret Recipe Ptd Ltd
01.2005 - 10.2006
- Delivered exceptional customer service in fast-paced environment
- Maintained cleanliness and organization of work areas to ensure safety
- Handled cash transactions accurately and managed daily sales reports
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
GED -
Westwood Secondary School
Jalan Bahar 11.2006
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Cash handling
- Multitasking and organization
- Coffee expertise
Timeline
Lead Barista
Hanbaobao
03.2022 - 06.2025
Kitchen Crew Member
Awesome 1 Pte Ltd
01.2019 - 01.2022
Service Crew Member
Coffee Club Ptd Ltd
12.2007 - 05.2010
Box Office Employee
FilmGarde
01.2007 - 11.2007
Service Crew Member
Secret Recipe Ptd Ltd
01.2005 - 10.2006
GED -
Westwood Secondary School