Nur Basriyah Abdul Hamid
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Cafe Supervisor
Sinpopo
03.2024 - 06.2024
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
- Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Secured daily cash by verifying totals
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Head Waitress and Bartender
Fish And Co
04.2020 - 04.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
Lead Barista
Coffee Bean
01.2020 - 01.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Retail Part Time Sales Associate
Chanel
11.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Retail Part Time Sales Associate
Nike
10.2021 - 11.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
Higher Nitec in Early Childhood Development In Psy
ITE Central
Ang Mo Kio 04.2025
O' Level & N Level
Commonwealth Secondary School
Teban Gardens01.2021
Skills
- Operational Efficiency
- Staff Management
- Social Media Marketing
- Critical Thinking
- Public Speaking
- Collaborative learning
- Child Development
- Conflict Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Malay
Intermediate (B1)
Arabic
Elementary (A2)
Timeline
Cafe Supervisor
Sinpopo
03.2024 - 06.2024
Retail Part Time Sales Associate
Chanel
11.2021 - 03.2022
Retail Part Time Sales Associate
Nike
10.2021 - 11.2021
Head Waitress and Bartender
Fish And Co
04.2020 - 04.2023
Lead Barista
Coffee Bean
01.2020 - 01.2023
Higher Nitec in Early Childhood Development In Psy
ITE Central
O' Level & N Level
Commonwealth Secondary School
Similar Profiles
Muhammad Qiff Bin Muhammad Faizal 2302079EMuhammad Qiff Bin Muhammad Faizal 2302079E
Barista, Waiter at SINPOPO BRAND/Awfully ChocolateBarista, Waiter at SINPOPO BRAND/Awfully Chocolate
Georgia MoreyGeorgia Morey
Cafe Supervisor at Dome EllenbrookCafe Supervisor at Dome Ellenbrook
Katherine GilhooleyKatherine Gilhooley
Cafe Supervisor at Great Ocean Road Chocolaterie & Ice CreameryCafe Supervisor at Great Ocean Road Chocolaterie & Ice Creamery