NUR AZURRAH Binte MOHAMMED ISMAIL
Singapore
Summary
Experienced with park operations and visitor services. Demonstrates strong analytical, communication and teamwork skills with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning & growth.
Overview
16
16
years of professional experience
Work History
Assistant Park Manager
Dreamus Edutainment Pte Ltd, Pororo Park Singapore
08.2020 - Current
- Enhanced visitor experience by implementing new programs and events tailored to park guests interests.
- Improved customer satisfaction by addressing guest concerns promptly and effectively resolving any issues that arose.
- Organized engaging educational programs for school groups visiting the park, fostering an appreciation for nature among young learners.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Managed daily operations for smooth park functioning, ensuring cleanliness and efficient use of resources.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules, rostering, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Conducted regular employee evaluations, providing constructive feedback, guidance, and coaching for professional development.
- Collaborated with other park departments for seamless coordination in event planning and execution.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Monitored budget and expenditures, keeping facility within budget.
Team Leader, District Operations
KIDZANIA SINGAPORE
01.2019 - 07.2020
- Supervising staffs from day-to-day roles and responsibilities, welfare and monitor operations are carried out smoothly
- Administrative matters in relation to the operations of establishment which includes interacting with other departments to determine training, schedule, events, maintenance and IT matters to support the long terms manning of departments
- Responsible of sufficient consumables for role-playing thus required to contact Industrial Partner for replenishment
- Performs day-to-day operations and maintaining assigned establishment to provide world class services to guest
- Adhering to a high level of safety and guest service standards
- Delivering the program in a fun and educational manner
- Required to be in mascot characters and interacting with guest
- Maintaining and following all Visual Merchandising standards set out by the company at department store and attend to guest feedback
- Provide excellent customer service and queue management
- Facilitate orderly queueing, ensure proper deregistration at the exit points
- Provide good guest service by directing guests to the respective exist points and ensuring guest safety at all times
- Adhering to all safety standards and execute daily duties in up-keeping and cleaning of work area
- Interpret music or dance and perform in a showcase
- Use coordinated movement to express emotions through dance set to music
- Conduct & Hosting kids birthday parties
Inbound Reservations Officer
TOUR EAST SINGAPORE
05.2015 - 04.2016
- Handle travel bookings from outbound travel agents, arrange arrival and departure transfers from Airport to Hotel (vice versa), promoting and booking of sightseeing tours and accommodation for tourists
Visitor Services Officer
ASIAN CIVILISATIONS MUSEUM
09.2010 - 04.2015
- Sales of museum tickets and conference tickets, updating account keeping of daily admission sales, handle public enquiries (walk-ins and phone calls), promote guided tours to visitors and assist in evaluating feedbacks
Operations Assistant (Internship)
Singapore Zoological Garden
10.2009 - 12.2009
- Attend to visitors’ enquiries, handle visitor’s admission to the zoo, sale of tram ride tickets, assisting visitors to board the tram and controlling the crowd for visitors to board the tram
Retail Assistant
Liz Clairborne (ISETAN)
05.2009 - 06.2009
- Assisting customer with their items, recommending new apparels to customer, recommending apparels that suits to customers need and stock counting every month
Education
WSQ Diploma - Tourism (Hospitality)
Tourism Management Institute of Singapore
Higher Nitec - Service Skills (Leisure & Travel Operations)
Institute of Technical Education
Nitec - Service Skills (Tourism)
Institute of Technical Education
GCE ‘N’ Level -
Fajar Secondary School
PSLE Certificate -
Pei Tong Primary School
Skills
- Teamwork
- Customer service
- Adaptability
- Multitasking
Miscellaneous
Fluent in English and Malay Language.
Ability in Microsoft Office ( Word, Powerpoint & Excel)
Languages
English
Malay
Timeline
Assistant Park Manager
Dreamus Edutainment Pte Ltd, Pororo Park Singapore
08.2020 - Current
Team Leader, District Operations
KIDZANIA SINGAPORE
01.2019 - 07.2020
Inbound Reservations Officer
TOUR EAST SINGAPORE
05.2015 - 04.2016
Visitor Services Officer
ASIAN CIVILISATIONS MUSEUM
09.2010 - 04.2015
Operations Assistant (Internship)
Singapore Zoological Garden
10.2009 - 12.2009
Retail Assistant
Liz Clairborne (ISETAN)
05.2009 - 06.2009
Higher Nitec - Service Skills (Leisure & Travel Operations)
Institute of Technical Education
Nitec - Service Skills (Tourism)
Institute of Technical Education
GCE ‘N’ Level -
Fajar Secondary School
PSLE Certificate -
Pei Tong Primary School
WSQ Diploma - Tourism (Hospitality)
Tourism Management Institute of Singapore
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