NUR AZURA BTE SANUSI
Singapore
Summary
Reliable and motivated Data Center Operations with 2 years of experience in monitoring systems, supporting server operations, and handling incident responses in a live data center environment. While I've mainly focused on operational and monitoring tasks, I am eager to expand into more hands-on, physical roles within the data center-such as equipment handling, installations, and site work. Open to learning new areas and growing my skills through practical experience, with a strong commitment to teamwork, adaptability, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Associate Engineer
Persolkelly
Singapore
07.2023 - Current
- Monitoring server health, achieving a 95% resolution of amber/red light issues within SLA timelines
- Maintaining nearly perfect precision in completing checklist items.
- Escort vendors/contractors within the data centre in accordance with security and safety procedures.
- Handling vendors and contractors access clearances.
- Support site installations, upgrades, and maintenance activities.
- Ensure 100% compliance with operational, safety, and physical security requirements.
- Liaising with internal teams to ensure smooth execution of schedule works.
Desktop Support Engineer
ITCAN
Singapore
11.2022 - 04.2023
- Deployed 50+ desktops and laptops monthly, installing software, and configuring workstations to ensure employee readiness within 24 hours.
- Installed and upgraded software, coordinating with users to achieve a 95% satisfaction rate.
- Provided remote support to resolve 90% of technical issues on the first attempt.
- Executed ad-hoc tasks as required, maintaining a 100% on-time completion rate for assigned duties.
IT Support Engineer (Internship)
CTC Global Pte Ltd
Singapore
06.2017 - 09.2017
- Cloned and prepared over 50 laptops and desktops monthly for deployment, ensuring full functionality before delivery.
- Conducted site surveys and facilitated seamless asset transfers, supporting the replacement of 30+ notebooks per cycle.
- Ensured timely completion of scheduled installations, testing, and repairs at a 95% accuracy level.
- Maintained service schedules for software and hardware, reducing downtime by 20%.
- Documented support interactions and escalated technical issues, achieving a 98% resolution rate within SLA.
Education
Diploma - Electronics And Computer Engineering
Ngee Ann Polytechnic
Singapore 01.2018 - 05/2022
HIGHER NITEC - Information Technology
ITE College West
SingaporeNITEC - Cloud Computing, Technology
ITE College West
SingaporeSkills
- System monitoring
- Vendor coordination
Languages
English
Intermediate
B1
Malay
Intermediate
B1
Written Languages
English : Intermediate
Malay : Intermediate
Timeline
Associate Engineer
Persolkelly
07.2023 - Current
Desktop Support Engineer
ITCAN
11.2022 - 04.2023
Diploma - Electronics And Computer Engineering
Ngee Ann Polytechnic
01.2018 - 05/2022
IT Support Engineer (Internship)
CTC Global Pte Ltd
06.2017 - 09.2017
HIGHER NITEC - Information Technology
ITE College West
NITEC - Cloud Computing, Technology
ITE College West