Nur Azura Abdul Razak
Summary
Dynamic and detail-oriented professional with extensive experience at Redmart, excelling in warehouse operations and customer service. Proven ability in inventory management and team collaboration, enhancing efficiency and safety. Recognized for exceptional problem-solving skills and maintaining workplace cleanliness, contributing to improved operational workflows and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Warehouse Assistant
Redmart
11.2024 - 08.2025
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Team Leader
Dhl
10.2022 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Warehouse Assistant
Panasonic
12.2019 - 12.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Cashier
Hajun
09.2018 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Drink Maker
I-Cafe
05.2016 - 07.2017
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
- Collaborated with team members to provide exceptional service and consistently meet customer needs.
- Reduced wait times for customers by efficiently multitasking during peak hours of operation.
- Balanced multiple responsibilities such as taking orders, preparing drinks, and tending to customers'' needs in a timely manner.
- Enhanced customer satisfaction by crafting high-quality drinks and providing personalized beverage recommendations.
Auxiliary Police Officer
Certis Cisco
02.2014 - 02.2016
- Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
- Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Ensured the safety and well-being of citizens by providing assistance, information, and direction to those in need during public events or emergencies.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored criminal activity in community to identify suspicious activity.
Customer Service
Peninsula Excelsior
12.2008 - 12.2013
- Conducted customer service training sessions for new team members.
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Enhanced customer service based on feedback from guests.
- Developed knowledge base for customer service reps, reducing resolution time.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Increased repeat business through exceptional customer service and communication skills.
- Provided customer service by answering questions and resolving shipment issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided friendly, helpful customer service to over Number customers daily.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Established long-term customer relationships by providing exceptional customer service.
- Delivered excellent internal and external customer service.
Customer Service
Grand Hyatt Hotel
03.2005 - 06.2008
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Provided exceptional customer service to obtain new clients through referrals.
- Enhanced customer service skills across organization with targeted training programs.
- Provided superior customer service leadership by greeting and assisting customers.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Provided exceptional customer service through active listening and empathetic communication skills.
- Strengthened client relationships, provided exceptional customer service and follow-up.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Promoted quality customer service by executing follow up procedures.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Supported campus bookstore with inventory management and customer service.
- Provided exceptional customer service to customers.
- Used excellent customer service skills in addressing passengers' needs.
- Managed high call volume while maintaining exemplary customer service standards.
- Generated repeat business through exceptional customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
- Enhanced company reputation by providing exceptional customer service and support.
- Provided direct customer service and support for Number commercial clients.
- Developed loyal customer base by providing excellent customer service.
- Ensured timely delivery of requested materials, improving overall customer service quality.
Education
Secondary 3 -
Boon Lay Secondary School
01.2004
PSLE -
Corporation Primary School
01.2000
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Packaging and labeling
- Maintaining workplace safety
- Order picking
- Problem-solving
- Picking and processing
- Loading and unloading
- Shipping and packaging
- Heavy lifting
- Order picking and processing
- Warehouse safety
- Workplace cleanliness
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Warehouse Assistant
Redmart
11.2024 - 08.2025
Team Leader
Dhl
10.2022 - 10.2024
Warehouse Assistant
Panasonic
12.2019 - 12.2021
Cashier
Hajun
09.2018 - 07.2020
Drink Maker
I-Cafe
05.2016 - 07.2017
Auxiliary Police Officer
Certis Cisco
02.2014 - 02.2016
Customer Service
Peninsula Excelsior
12.2008 - 12.2013
Customer Service
Grand Hyatt Hotel
03.2005 - 06.2008
Secondary 3 -
Boon Lay Secondary School
PSLE -
Corporation Primary School
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