NUR AZLYANA BTE ISMAIL
Summary
Results-driven & Self-motivated World Champion Athlete with proven history of achievement. Extensive experience in leadership positions with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues and delivering industry-leading service. Manages time efficiently and works well under pressure.
Looking forward for a new challenging environment to refine skills and expand knowledge for the dynamic growth of the organization
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive
MARITEC PTE LTD
02.2023 - Current
- Developed working relationships with internal and external customers while assisting with account and data management duties.
- Assessed customer appointment trends and evaluate areas in need of enhancement.
- Kept high average of performance evaluations.
- Participated in team meetings and training sessions to stay updated with customer's trends and needs
- Delivered training and motivation to team members to enhance customer satisfaction.
- Update account information to maintain customer records.
- Support Audit Trail Documentation whenever necessary
- Submission of Monthly Reports to both Customers and Office
RETAILS SALES ATHLETE (PART TIME)
NIKE GMG
10.2022 - 01.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
SALES AND MARKETING LEADER
OPTIMO SINGAPORE
09.2020 - 04.2021
- Created and managed social media campaigns to increase brand engagement.
- Led a team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Assist in Recruitment Process (Hiring & Firing Process)
LINE OPERATIONS EXECUTIVE
SINGAPORE AIRLINES CARGO
10.2017 - 03.2018
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Liaise and maintain communication with partners
- Take part in organization and updating the Cargo Procedures Manual & Dangerous Goods Checklist
- Optimize processes for Tigerair & Scoot
- Consolidate & track for Delay Occurrence Reports
Education
Bachelor of Science - AVIATION MANAGEMENT
RMIT UNIVERSITY
SINGAPORE10.2021
High School Diploma -
REPUBLIC POLYTECHNIC
SINGAPORE12.2018
Skills
- Customer Relationship Management
- Customer Needs Assessment
- Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Microsoft Outlook
- Account & Payment Management
- Report Preparation
- Team Collaboration
- Team Training and Development
- Email Management
- DHL Airwaybills & Shipment Tracking
- Documentation and Notes
Certification
- Food and Beverage Safety & Hygiene Cert
- SG-Coach Full Integration Pencak Silat Level One
Accomplishments
- Represented Singapore from 2011 - 2023 in Pencak Silat
- Spexscholar from 2019-2020
- World Beach Champion in 2019
- World Champion in 2018
- World Martial Arts Champion in 2017
- Represented Singapore in Asian Games in 2018
- Represented Singapore in Southeast Asia Games in 2017 and 2022
- Represented Singapore in World Pencak Silat Championship in 2014,2016,2018 and 2022.
AWARDS
Singapore Sports Excellence Scholarship 2019
Singapore Sports Award - Team of the Year (Event) 2019
Sports Excellence Award - Republic Honors 2018
High Performance U18 Peter Lim Scholarship 2016
Mendaki Special Achievement Award Excellence (Non-Academic) 2015
Edusave Award for Achievement, Good Leadership and Service (EAGLES) 2014
Empowerment Programmes for Girls 2012-2014
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
MARITEC PTE LTD
02.2023 - Current
RETAILS SALES ATHLETE (PART TIME)
NIKE GMG
10.2022 - 01.2023
SALES AND MARKETING LEADER
OPTIMO SINGAPORE
09.2020 - 04.2021
LINE OPERATIONS EXECUTIVE
SINGAPORE AIRLINES CARGO
10.2017 - 03.2018
Bachelor of Science - AVIATION MANAGEMENT
RMIT UNIVERSITY
High School Diploma -
REPUBLIC POLYTECHNIC
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