Hi, I’m
Nurazlina Sapuan
Summary
Working at an established corporation with a competitive and challenging setting that offers an optimal environment for delivering high-quality services.
Overview
8
years of professional experience
Work History
RecruitFirst, UOB
Administrative Assistant
11.2022 - Current
Job overview
- Process Account Opening & Signature Maintenance for individual customers
- Ensure that customers confidential details are protected at all times & to prevent any financial crimes committed
- Complete all requests with accuracy & within the agreed Service Level Agreement
- Assist to handle enquiries/escalation from local Branches, Business Units & Support Contact Centres
- Assist to prepare & submit management / statistical reports
- Handled client correspondence & tracked records to foster office efficiency.
STH Financial Services Pte. Ltd., HSBC
Customer Acquisition Executive
06.2022 - 11.2022
Job overview
- Promote credit cards based on the demands of your customers.
- To attain the monthly sales goal
- Assigned to various places to provide team support
BGC Group Pte Ltd, NEA
SG Clean Ambassador
10.2021 - 03.2022
Job overview
- Advise public to adhere to safe management measures
- Complement the manning of access points for safe entry check-in/check-out that includes queue management during peak hours
- Support enforcement operations (e.g Littering offences) and advisory on clean table
- Support the Place Managers in monitoring ground situations that includes statistics collation and reports preparation
Reddoorz
Guest Service Officer
07.2019 - 01.2021
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Liaising with reservations team from Indonesia and Singapore
- Handling cash float and payments
SATS Ltd., Singapore Airlines
Passenger Relations Officer
02.2019 - 07.2019
Job overview
- Ensure smooth running of the Silver Kris (SKL) and Krisflyer Gold (KFG) lounges and handle premium customers
- Provide personalized service and assistance to the premium passengers at the SKL and KFG lounges and various areas of the airport
- Handle and resolve escalated passenger complaints
- Liaise with the Singapore Station regarding delays and special handling
- Ensure good housekeeping of the lounges
Singapore Discovery Centre
Intern
07.2018 - 11.2018
Job overview
- Conduct tours in SAFTI military institute as well as in Singapore Discovery Centre galleries & exhibitions for both locals and foreigners
- Handle visitors request & enquiries through operations line
- Cooperate & communicate with other departments to ensure smoothness flow of work
- Ensuring workplace safety
Bossini
Part-time Retail Sales Associate
07.2017 - 09.2017
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Arranging and replenishing of stocks
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Copthorne King's
Part-Time Waitress
08.2016 - 09.2016
Job overview
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
McDonald
Crew Member
05.2015 - 08.2015
Job overview
- Provided excellent customer service by greeting customers & meeting quality expectations
- Took orders & collected payments
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Institute of Technical EducationITE College West
NITEC from Travel & Tourism Services
01.2019
Henderson Secondary School
'N" Level
01.2017
Macpherson Primary School
PSLE Certificate
12.2012
Skills
- Administrative Support
- Internal Communications
- Typing Proficiency
- Microsoft Office
- Credit Checks
- Database Administration
- AS/400
- Stocking and Replenishing
- Attention to Detail
- Organization and Time Management
- Report on Findings
Additional Information
Notice Period: Current contract at UOB ends on 6 November 2023
Expected Salary: $2700 per month
Timeline
Administrative Assistant
RecruitFirst, UOB
11.2022 - Current
Customer Acquisition Executive
STH Financial Services Pte. Ltd., HSBC
06.2022 - 11.2022
SG Clean Ambassador
BGC Group Pte Ltd, NEA
10.2021 - 03.2022
Guest Service Officer
Reddoorz
07.2019 - 01.2021
Passenger Relations Officer
SATS Ltd., Singapore Airlines
02.2019 - 07.2019
Intern
Singapore Discovery Centre
07.2018 - 11.2018
Part-time Retail Sales Associate
Bossini
07.2017 - 09.2017
Part-Time Waitress
Copthorne King's
08.2016 - 09.2016
Crew Member
McDonald
05.2015 - 08.2015
Institute of Technical Education
NITEC from Travel & Tourism Services
Henderson Secondary School
'N" Level
Macpherson Primary School
PSLE Certificate