NUR AZLINAH TAHIR

Previous Role: Processor (May 2023 - June 2025)

• Process applications submitted by LEW.
• Cmplete any ad-hoc tasks assigned by Manager or Team Lead.

Current Role: Support Lead (since June 2024)

• Process and verify applications submitted by Licensed Electrical Workers (LEWs)
• Coordinate and schedule testing appointments efficiently
• Assign incoming applications to relevant processors, ensuring balanced workloads
• Maintain and update electronic attendance records for staff leave applications
• Arrange and manage overtime duties in line with operational needs
• Manage high-volume Install email inbox, averaging 85–120 emails daily
• Liaise directly with LEWs and customers to address queries and fulfill requests
• Guide and mentor new processors on application procedures and best practices
• Actively participate in Housing & Development Board (HDB) projects and initiatives
• Process any urgent applications.
• Liaise with SPPG pertaining to costing matters and site requests.

• Manage internal and external communications via CC7 and clinic email, addressing patient enquiries and coordinating with medical staff
• Oversee front counter operations, handling transactions across various payment modes and assisting with billing-related queries
• Conduct financial counselling for patients undergoing chemotherapy or immunotherapy, advising on charges, subsidies, and claim procedures
• Provide clinical support during Medical Oncology and Haematology sessions, including chaperoning and language translation when required
• Coordinate appointment scheduling for patients requiring multi-specialty consultations, ensuring continuity of care and service excellence
• Execute administrative and ad-hoc duties assigned by the Nursing Manager, including backend billing, billing adjustments, and reporting tasks
• Mentor peers in EPIC and SAP systems, supporting staff development and clinic-wide operational efficiency

• Respond to public queries regarding utilities usage and account matters via official email channels
• Recommend appropriate utility rates and charges based on user profiles and consumption patterns
  Provide clear guidance on available modes of payment and industrial tariff structures
• Assist with customer account services, including account opening, arrears checking, closure requests, and refund applications
• Perform backend processes within the SAP system for accurate record-keeping and transaction management
• Educate customers on relevant policies and procedures to enhance understanding and promote efficient usage
  

Order Processing & Warehouse Management

• Process daily customer orders and record them in Excel for delivery preparation and reconciliation
• Match physical inventory with order spreadsheet and segregate based on delivery zones
• Upload finalized order data to the shared Google Drive for internal coordination
• Tally cash collections from delivery riders and ensure daily reconciliation accuracy
• Conduct end-of-day stock replenishment and physical stock-taking to prepare for next-day operations
• Receive incoming stock, verify against delivery notes, and update quantities in WMS system
• Issue credit notes for consigned stock movements and maintain stock accountability
• Organize and file delivery slips for rider payroll processing and weekly salary documentation

Administrative & HR Support

• Update rider schedules and daily delivery slot assignments
• Source and coordinate onboarding for part-time riders and support staff as needed
• Maintain and update personnel files (P-Files) with required employment documentation
• Collate weekly paperwork and administrative documents for submission to the Operations Manager
• Manage cash disbursement records, ensuring accurate vouchers or invoices are attached to collection logs
• Calculate weekly salary for riders and part-timers, preparing for managerial approval and payment
• Compile delivery invoices and debit notes for weekly submission to the Account Manager

• Manage the Service.Sea email inbox, responding to equipment breakdown requests, general enquiries, and ad hoc support needs from customers and Field Engineers
• Address client queries such as invoice copies, summary report requests, and service-related clarifications
• Create equipment master records in SAP, integrating with C4S for seamless service ticket generation
• Generate and assign appropriate service tickets to Field Engineers and ensure timely updates before releasing to ERP (SAP) for billing
• Monitor for incoming purchase orders and escalate to the Service Sales team as necessary
• File and digitize equipment-related contracts verified by RSD, uploading scanned copies to cloud storage for engineer access
• Extract and review daily reports on completed and pending service tickets, ensuring SLA timelines are met
• Maintain and update legacy contracts to support automated ticket creation workflows, with manual confirmation for accuracy
• Support data integrity across ERP systems and facilitate coordination between service, sales, and technical teams

Clinic Operations & Patient Services

• Managed end-to-end patient services including registration, billing, cashiering, and medication dispensing
• Oversaw drug inventory management, including sourcing alternatives and restocking based on diagnosis categories (Acute/Chronic)
• Scheduled appointments with drug and sales representatives and handled daily administrative correspondence
• Handled claims submissions (FHN3, AXA, IHP, MBS) and ensured accuracy and timely processing
• Coordinated with Sembawang X-Ray Centre for inter-clinic stock transfers and logistics
• Responded to ad hoc operational duties as assigned to ensure smooth clinic functionality

Start-up & System Implementation

• Led setup of The CliniQ@Montreal for operational launch, including creation of the Master Drug List and inventory configuration in Clinic Assist
• Updated stock levels, pricing, and system data for efficient dispensing and inventory control
• Implemented structured drug categorization to align with clinical diagnoses and enhance dispensing efficiency

Staff Coordination & HR Support

• Sourced locum doctors and ensured timely salary disbursement
• Planned and finalized weekly rosters for both clinics, submitting for physician approval
• Oversaw part-time staff scheduling and rostering, ensuring adequate coverage
• Participated in co-training new Clinic Assistants in clinic operations and insurance claims procedures

• Manage access rights requests submitted via email, telephone, and SPARS online system, ensuring timely processing upon approval
• Grant, modify, and terminate user access based on authorization, maintaining system integrity and compliance
• Print and issue 5–10 access cards daily, including extensions and replacements as required
• Generate and distribute daily access reports for 15 departments, as well as ad-hoc reports on request

• Support doctors during clinic sessions by managing appointment bookings in the SAP system, including coordinating referrals to other specialists when needed
• Perform basic wound dressing and assist with patient admission processes, including safe patient transfer from clinic to ward
• Generate daily operational documents such as inpatient visitation reports, doctors’ clinic schedules, and appointment rescheduling logs
• Cross-trained to handle counter responsibilities, including patient registration, case note preparation, and cashiering services
• Provide comprehensive administrative support: manage email correspondence, faxing, staff rostering, and clinic stock-taking
• Compile and produce weekly clinical meeting minutes and coordinate logistics such as report and X-ray collection from the imaging department
• Manage linen requisition and inventory to maintain operational readiness across clinical spaces

• Supervise a team of check-in agents to ensure smooth pre-boarding operations and customer service at the airport
• Oversee and verify Service Requests before boarding or landing, ensuring compliance with airline standards
• Coordinate closely with ground handling Supervisors to maintain efficient and safe turnaround procedures
• Prepare and review operational documents including pre-flight preparations, Special Service Requests (SSRs), in-flight reports for Captains, and Daily Flight Reports
• Manage incident correspondence such as Not to Land (NTL) cases, ensuring timely and accurate documentation
• Handle financial transactions for walk-in ticket purchases and excess baggage payments, reconciling daily cash and credit records post-flight closure
• Collect and collate staff HR documentation (MCs, leave forms, etc.) for timely submission to the Human Resources department
• Support flight operations for additional airlines including Qatar Airways, Air Asia, and Emirates, ensuring service consistency across carriers

• Assist passengers with flight bookings, cancellations, and schedule changes via telephone support
• Issue electronic tickets and process validations or refunds in accordance with airline policies
• Provide backend support including generation of flight load reports and other operational duties as assigned by Team Lead
• Successfully achieve daily KPI targets, consistently handling 85+ customer calls per day with service excellence