Writing
Nur 'Atiqah Shani
Sales Assistant
Singapore
Summary
7 years experience as a Staff Nurse, 5 of which have enabled me to cultivate competent time management skills, administrative duties and relevant skills in managing staff. Highly competent in communication skills, multitasking and organisation. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sales Assistant
Smiggle
01.2023 - Current
- Handle customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increase sales by building strong customer relationships and providing excellent service.
- Help customers locate products and checked store system for merchandise at other sites.
- Assist customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhance customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assist customers with prompt and polite support in-person and via telephone.
- Remain calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Keep up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Process transactions accurately while maintaining a high level of customer service.
Staff Nurse
NTUC Health Nursing Home
11.2021 - 01.2023
- Provided holistic long term care for residents in the nursing home.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Ensured the prompt ordering and delivery of medications for each resident.
- Liaise with doctors, nurses and other allied healthcare professionals when residents are transferred to hospitals.
- Performed various nursing interventions such as wound dressing, NGT insertion, IDC insertion, vital signs monitoring, and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Monitored and evaluated residents' treatment plans and reported to the doctors for review.
Swab Assistant
PERSOLKELLY Singapore
07.2021 - 10.2021
- Assisted in performing PCR swabs in dormitories.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
Senior Staff Nurse
Asia Kidney Dialysis Centre (Teck Whye) Singapore
04.2017 - 06.2021
- Senior staff nurse in charge of dialysis centre.
- Provided holistic long term care for patients on haemodialysis.
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Prevented infections through diligent adherence to infection control policies, including proper hand hygiene techniques
- Performed various nursing interventions such as wound dressing, vital signs monitoring, and specimen collection.
- Liaise with doctors and other allied healthcare professionals from hospitals regarding the patients' care plans.
- Promptly scheduled blood tests for every patient based on their medical needs and updated the doctor of the results to review the treatment plans.
- Provided optimal care by doing a monthly QCI for every patient.
- Ordered consumables in a timely manner and recorded the usage.
- Monitored and evaluate patients' conditions and report to doctor for review of treatment plans.
- Worked closely with Nurse Manager and Operations Manager to ensure quality of care is up to standards and reviewed SOP.
- Administered medications via IV, and intramuscular injections and monitored responses.
- Reduced medication errors through thorough documentation and adherence to medication administration protocols.
Agency Staff Nurse
Recruit Express (Tan Tock Seng Hospital) Singapore
10.2015 - 03.2017
- Provided prompt and meticulous care for patients in the A&E.
- Transferred patients from A&E to the ward.
- Liaise with patients' families and hospital staff by addressing questions and concerns.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Assistant Teacher
PCF Sparkletots Preschool
09.2015 - 10.2016
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teachers in executing lesson plans.
Waitress
Delicious Cafe
04.2012 - 10.2014
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Arts - Psychology & Human Resource Management
Murdoch University
Kaplan Singapore 04.2001 -
Diploma in Health Sciences (Nursing) -
Ngee Ann Polytechnic
04.2012 - 05.2015
GCE 'O' Level -
Greenridge Secondary School
01.2008 - 05.2011
Skills
- Patient Education
- Care Planning
- Medication and IV administration
- Patient Safety
- Case Management
- Processing payments
- Visual Merchandising
- Cash Handling
- Sales expertise
- Complex Problem-Solving
Personal Information
- Place of Birth: Singapore
- Date of Birth: 22/02/1995
- Nationality: Singaporean
Accomplishments and Activities
- 03/2015 Youth Expedition Project Philippines, Davao
- 10/2014 Game Master for Hunger Camp
- 06/22014 Adventure Trip Bintan
- 04/2014 Class Representative
- 04/2014 Game Master for Freshman Orientation Camp
- 04/2014 Usher for Open House, Ngee Ann Poolytechnic
- 12/2013 First Aider for Standard Chartered Marathon, Ngee Ann Polytechnic
- 09/2013 Youth Expedition Project Myanmar, Kalaw, Ngee Ann Polytechnic
- 08/2013 Community Service, Children's Aid Society Singapore, Ngee Ann Polytechnic
- 04/2013 Participated in Red Camp, Ngee Ann Polytechnic
- 03/2013 Community Service, Nursing Home, Ngee Ann Polytechnic
- 03/2013 Youth Expedition Project Philippines, Davao, Ngee Ann Polytechnic
- 02/2013 Community Service, Food From The Heart, Ngee Ann Polytechnic
- 02/2013 Student Helper for Parents' Open Day, Ngee Ann Polytechnic
- 03/2011 Participated in Earth Hour at Zhenghua Community Club, Greenridge Secondary School
- 2010 - 2011 Participated in CIP, Greenridge Secondary School
- 2009 - 2010 Participated in the Singapore Media Digital Animation Competition, Greenridge Secondary School
Extracurricular Activities
- 01/2013 - 01/2014 Member of Lionhearters, Ngee Ann Polytechnic Singapore
- 04/2012 - 12/2013 Member of Volleyball Club, Ngee Ann Polytechnic Singapore
- 01/2008 - 10/2011 Member of Media Resource Club, Greenridge Secondary School Singapore
- 01/2008 - 12/2008 Member of Media Broadcasting Club, Greenridge Secondary School Singapore
Certification
Basic Cardiac Life Support & AED Provider
Interests
Reading
Learning Languages
Solving Puzzles
Timeline
Sales Assistant
Smiggle
01.2023 - Current
Basic Cardiac Life Support & AED Provider
11-2022
Staff Nurse
NTUC Health Nursing Home
11.2021 - 01.2023
Swab Assistant
PERSOLKELLY Singapore
07.2021 - 10.2021
Bachelor of Arts in Psychology & Human Resource Management (Double Major)
10-2019
Senior Staff Nurse
Asia Kidney Dialysis Centre (Teck Whye) Singapore
04.2017 - 06.2021
Agency Staff Nurse
Recruit Express (Tan Tock Seng Hospital) Singapore
10.2015 - 03.2017
Assistant Teacher
PCF Sparkletots Preschool
09.2015 - 10.2016
Diploma in Health Sciences (Nursing)
05-2015
Waitress
Delicious Cafe
04.2012 - 10.2014
Diploma in Health Sciences (Nursing) -
Ngee Ann Polytechnic
04.2012 - 05.2015
GCE 'O' Level
12-2011
Advanced Elective Module (Polymer Science)
05-2011
GCE 'O' Level -
Greenridge Secondary School
01.2008 - 05.2011
Bachelor of Arts - Psychology & Human Resource Management
Murdoch University
04.2001 -
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