Nur Atikah Binte Hamim

Attend to calls and ensure that customer's enquiries and appointment requests are managed in a prompt and professional manner.

Greeted customers and listened closely to problems described to determine solutions.

Handle email correspondence and liaise with internal and external departments to facilitate the effective resolution of problems when necessary.

Assisting in Consultations, Allied Health, Diagnostic & Dental enquiries.

Assisting other adhoc duties assigned by supervisor.

Providing quality customer services to clients either through phone calls or electronically.

Managing large volume of incoming calls and customer inquiries
Obtaining and evaluating all relevant information to handle and resolve enquiries,complaints or complex cases to ensure customers’ satisfaction.

Processing orders, application forms and requests through various channels and systems.

Communicating and coordinating effectively with internal stakeholders across all levels according to situations.

Recording details of customers’ enquiries and actions taken in computer system.

Demonstrating effective telephone techniques that fulfill Quality Assurance Standards and Personal Data Protection Act
Meeting, maintaining and/or exceeding all individual and team’s Key Performance Indicators (KPIs) set by management.

Acquiring and adapting to changes in multiple product knowledge and Standard Operating procedures (SOP) to provide efficient and effective solutions to customers.

Assisting to mentor / buddy system with new hires.

Assisting in Bizcare Resolution Team with electronic mails and call-backs route calls to appropriate departments based on customer enquiries.

Assisting other ad-hoc duties as assigned by supervisor.

Obtains client information by answering telephone calls
Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains and improves quality results by adhering to standards and guidelines.

Recommending improved procedures.

Updates job knowledge by studying new product descriptions.

Accomplishes sales and organization mission by completing related results as needed.

Perform Ad hoc Duties.

Perform adjustment for customer bills

Meeting KPI

Working closely with RSP portal.

Provide administrative support to managerial staff

Supervise and coordinate activities of staff.

Prepare annual estimates of expenditure, maintain budgetary and inventory controls.

Maintain management information systems (manual or computerized).

Provide secretarial or executive services for committees.

Provide and maintain business premises and other facilities.

Meeting new clients.

Public Speaking.

Produce Sales force for clients.

Handle more than 1 projects, dealing with multiple clients.

Identifying customer Issues.

Handling case to case complains.

Dealing with customer needs.

Meet up with individuals KPi.